✨ AI Summary
This role involves managing the Control Tower operations for both Cold Chain (CC) and general Cold Line (CL) vehicles. Key responsibilities include daily MIS reporting, monitoring temperature and fuel data, maintaining data loggers, and providing real-time vehicle visibility through GPS tracking. The position also requires 24/7 customer service to address driver queries, coordinate in-transit vehicles, plan last-mile deliveries, and ensure timely follow-up on delivery TAT and escalations.
Ideal candidates will have experience in transport operations, cold chain logistics, vehicle management, driver management, and route management. Strong customer service skills, problem-solving abilities, and effective communication are essential for this role.
Requirements
Responsible for daily MIS reports, temperature and data logger maintenance, vehicle fueling, GPS tracking, and 24/7 customer service for drivers. Requires in-transit vehicle coordination, last-mile planning, and timely follow-up on delivery TAT and escalations.
Description
Creation of Daily MIS report of Vehicle movement
Monitoring and maintaining temperature report.
Vehicle fueling and data maintenance.
Data Logger maintenance
Real time visibility of vehicles.
GPS Tracking report of vehicles
24*7 Customer service – Addressing drivers queries and support.
In transit vehicles co-ordination
Last mile planning
Timely follow up on delivery TAT
Timely Escalation on any challenges of vehicle performance.