Requirements
The ideal candidate will have a degree/diploma in training and development or hotel management, with working knowledge of Opera, Microsoft Office, and fluency in Russian. A minimum of 2 years of experience in hotel or resort reservations is required, with a preference for luxury hotel or resort backgrounds and understanding of local culture and regional work experience.
Description
Job description / Role
Job Type
Full Time
Job Location
Ras Al Khaimah, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Travel, Hotel & Tourism
Company description
We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor / Ennismore's limitless possibilities. By joining us every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.
Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. Changing the concept of a real luxury by giving a new meaning to the all-inclusive holiday concept through providing a unique experience.
Salaries and benefits
Competitive salary
Duty meals provided: breakfast/lunch/dinner/midnight meal plus coffee breaks
Vacation tickets / benefits provided by the hotel
Medical insurance provided
Job description
Purpose of position
To manage guest inquiries and reservations with exceptional service, ensuring seamless booking experiences while optimizing revenue and maintaining the highest quality standards.
Key roles & responsibilities
Master revenue & pricing strategies
Demonstrate a deep understanding of pricing principles and revenue management strategies across all segments, including retail, negotiated, leisure, group, and other specialized categories.
Ensure seamless application of rate restrictions, hurdles, and availability controls to optimize revenue.
Maximize revenue & conversion
Convert inquiries into confirmed reservations through personalized engagement and expert upselling techniques.
Align reservations with the hotel's revenue management strategies to drive optimal performance.
Deliver bespoke guest experiences
Provide highly personalized service, tailoring each interaction to meet the unique needs and expectations of ultra luxury clientele.
Exhibit expert knowledge of all hotel products, services, and experiences to craft bespoke guest journeys.
Ensure seamless communication & accuracy
Handle all reservation-related emails and calls with precision, ensuring a flawless and efficient booking process.
Maintain meticulous accuracy in the PMS database, ensuring proper market segmentation and data integrity.
Optimize sales & relationship management
Identify and capitalize on sales opportunities through individual travelers, corporate accounts, wholesalers, and luxury travel agencies.
Strengthen relationships with elite clientele by offering personalized recommendations and VIP experiences.
Uphold brand excellence & quality standards
Consistently achieve targeted scores in LQA & IFH hotel mystery shopping audits.
Ensure all reservations adhere to the highest standards of data accuracy and guest satisfaction.
Leverage advanced systems & technology
Demonstrate full proficiency in Opera PMS, Resaweb, and other revenue management tools.
Maintain comprehensive knowledge of the hotel's telephone system to ensure seamless communication.
Support strategic initiatives
Assist the Reservations & Revenue Management leadership with special projects and strategic initiatives.
Contribute to achieving departmental goals, including ALL loyalty program enrollments and guest engagement metrics.
Qualifications
Personal attributes
Adaptability & agility
Meticulous attention to detail
Multitasking & efficiency
Organizational excellence
Exceptional communication & interpersonal skills
Problem solving mindset
Qualifications
Degree/diploma in training and development or hotel management
Working knowledge of Opera, Microsoft Office
Fluency in Russian is required
Experience
Minimum 2 years experience in hotel or resort, as reservations agents
Luxury hotel or resort background preferred
Understands the local culture and has worked in the region
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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