Requirements
Job RequirementsRequired3+ years of experience in salon, beauty, spa, hospitality, retail, or a similar customer-facing management role.Proven experience in team management and staff supervision.Strong understanding of sales and customer service.Experience managing schedules, appointments, and daily operations.Strong communication and interpersonal skills.Ability to handle customer complaints and difficult situations professionally.Strong problem-solving and decision-making skills.Ability to work under pressure in a fast-paced environment.Good organizational and time-management skills.Basic knowledge of Excel / Google Sheets and reporting.Ability to monitor KPIs and work toward sales targets.Strong attention to detail and accountability.Preferred:Previous experience managing a beauty salon or spa.Experience with POS, booking, CRM, or salon management systems.Experience with inventory and supplier management.Experience with customer retention and loyalty programs.Basic understanding of social media and local marketing.Experience managing sales promotions and campaigns.Good understanding of beauty and salon services.We are looking for someone who is (Personal Attributes):A natural leader, not just a supervisor.Proactive and takes ownership.Commercially minded and focused on results.Customer-focused.Confident when making decisions.Calm under pressure.Fair but firm with the team.Organized and highly accountable.Comfortable working with targets, numbers, and KPIs.Hands-on and willing to step in when needed.The Salon Manager will be evaluated based on (KPIs):Monthly RevenueSales Target AchievementAverage Transaction ValueNumber of BookingsCustomer RetentionRepeat Customer RateUpselling / Cross-selling PerformanceStaff ProductivityCustomer SatisfactionInventory/Wastage ControlAttendance & Staff DisciplineOperational Quality
Description
Salon ManagerLocation: 1st district - 6th of OctoberEmployment Type: Full-TimeAbout the RoleWe are looking for an experienced and highly organized Salon Manager to oversee the daily operations of Hair & More, lead the salon team, maintain exceptional customer service standards, and drive sales and overall business performance.The ideal candidate is a hands-on leader who can manage people, solve problems quickly, understand numbers, and create an environment where both clients and employees have an excellent experience.Key ResponsibilitiesDaily OperationsOversee the day-to-day operations of the salon.Ensure the salon is clean, organized, and operating according to company standards.Manage appointments, staff schedules, shifts, and daily workflow.Ensure smooth coordination between receptionists, stylists, technicians, and other team members.Implement and maintain operational SOPs.Team ManagementLead, supervise, and motivate the salon team.Assign daily tasks and monitor employee performance.Manage attendance, punctuality, and staff discipline.Conduct regular performance follow-ups and provide constructive feedback.Handle internal conflicts and maintain a professional working environment.Support staff training and development.Sales & RevenueDrive daily and monthly sales performance.Set and follow up on individual and team sales targets.Identify opportunities for upselling and cross-selling services and products.Ensure promotions and offers are properly communicated and executed.Monitor performance and take corrective action when targets are not being achieved.Customer ExperienceMaintain a high standard of customer service.Handle customer complaints professionally and efficiently.Build strong relationships with regular clients.Follow up on customer feedback and identify areas for improvement.Support customer retention and loyalty initiatives.Inventory & Financial ControlMonitor product and inventory levels.Coordinate purchasing and communicate with suppliers when required.Minimize product waste, shortages, and unnecessary expenses.Supervise daily cash handling and reconciliation.Monitor salon expenses and report discrepancies.Reporting & PerformancePrepare daily, weekly, and monthly operational reports.Track key KPIs including revenue, bookings, average transaction value, customer retention, and staff performance.Provide management with insights, problems, and recommended solutions.Use data and performance trends to improve salon operations and profitability.