Requirements
Previous experience in customer service, tourism, or hospitality is required. Fluency in Romanian language, strong interpersonal and communication skills, and knowledge of the destination are essential. Sales skills and experience with excursions or activity bookings are a plus. Flexibility to work irregular hours, including weekends and holidays, is necessary.
Description
MTS Globe EgyptWho are weMTS Globe is one of Europe's leading destination management companies, operating in 66 destinations across 23 countries and serving over 11.5 million travellers each year.What do we doWe connect travel brands, tour operators, and hotels, delivering high-quality destination services through local expertise, strong partnerships, and advanced technology. We provide a full range of destination services - from hotel accommodation and transfers to excursions, guided tours and cruise handling.What do we offerAt MTS Globe, you'll be part of an international environment where people collaborate across cultures and borders. We offer a dynamic workplace where talent can grow, learn, and build a global career.Why join usJoin an international and multicultural team where you can grow your career, develop globally, and be part of a company that is constantly evolving in a dynamic industry.JOIN US AND DISCOVER YOUR FUTURE WITH MTS GLOBE GROUP!MTS Globe is an equal opportunities employer. Job DescriptionWelcome guests on behalf of the travel agency upon arrival at the hotel. Conduct welcome meetings to provide guests with essential information about the hotel, destination, excursions, and emergency procedures. Promote and sell optional excursions, activities, and services offered by the travel agency. Provide ongoing support to guests throughout their stay, answering questions and resolving complaints in a timely and professional manner. Liaise with hotel staff and local suppliers to coordinate guest needs and ensure service quality. Assist with transfers, departure arrangements, and follow-up with guests to ensure satisfaction. Handle unexpected situations with calm and effective problem-solving. Complete daily reports and communicate guest feedback to the destination manager. Represent the travel agency brand professionally and consistently at all times. RequirementsPrevious experience in customer service, tourism, or hospitality. Fluency in Romanian language. Strong interpersonal and communication skills. Friendly, approachable, and confident in public speaking. Knowledge of the destination and local services. Sales skills and experience with excursions or activity bookings are a plus. Ability to remain calm under pressure and solve problems quickly. Flexibility to work irregular hours, including weekends and holidays.