Customer Support Representative (Survey & feedback agent )

🏢 Connectivaa
📍 Cairo, EgyptFull-timeOn-site
📅 Posted: 3w ago🔄 Updated: 3w ago
CV%
✨ AI Summary
The Customer Support Representative (Survey & Feedback Agent) will be responsible for planning, conducting, and analyzing surveys to gather data for organizational decision-making and client reporting. Key duties include developing survey questionnaires, coordinating data collection, managing and analyzing data using statistical tools, and presenting findings and recommendations to management and clients. The role requires strong analytical and reporting skills, proficiency in MS Office and statistical software, and excellent communication in both Arabic and English, along with the ability to manage field teams and meet deadlines.
Required Skills
Soft Skills & Professional Competencies
Analytical SkillsReport WritingCommunicationPeople ManagementDeadline Management
Productivity & Workplace Tools
Microsoft Office
Science & Research
Statistics
Information Technology
CSS
Business, Sales & Management
Customer SuccessReal Estate Sales
Other
sales target
Requirements
Education: Bachelor’s degree in business, Statistics, Social Sciences, or related field.Undergraduates currently completing their degree are also welcome to apply.Experience: 0–2 years in survey coordination, data collection, or research.Skills:Strong analytical and reporting skills.Proficiency in MS Office and statistical software.Excellent communication in Arabic & English.Ability to manage field teams and meet deadlines.
Description
Role PurposeResponsible for planning, conducting, and analyzing surveys to collect accurate data that supports organizational decision‑making, project evaluation, and client reporting.Survey Design & PlanningDevelop survey questionnaires and tools tailored to project objectives.Coordinate with stakeholders to define scope, target audience, and methodology.Ensure compliance with ethical and data protection standards.Data CollectionConduct field surveys, interviews, and online data collection.Train and supervise enumerators or field staff.Monitor data collection to ensure accuracy and completeness.Data Management & AnalysisCompile, clean, and validate collected data.Use statistical tools (Excel, SPSS, or similar) to analyze survey results.Prepare detailed reports and dashboards highlighting key findings.Reporting & PresentationPresent survey outcomes to management and clients in clear, actionable formats.Provide recommendations based on insights to support strategic decisions.Maintain documentation of survey processes for future reference.Coordination & CommunicationLiaise with internal teams and external partners to align survey objectives.Ensure timely delivery of survey results within project deadlines.Handle queries and feedback from stakeholders regarding survey outcomes.
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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
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Local: 19600%
🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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Domain: 67.0
🔥 Motivationi78%
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Title Fit: 78.00