Requirements
Bachelor's degree in Business, Finance, Law, or a related field. Minimum 3–5 years of experience in banking or financial services. At least 2–3 years of experience in AML operations, Financial Crime support, or customer due diligence functions.
Description
Who we are- onebank was established in 2020 as the company responsible for launching the 1st digital native bank in Egypt. The digital bank aims to create innovative solutions tailored to serve the needs of the banking customers in Egypt.-Our main goal is to create a positive customer experience through the differentiated journey that our customers live while using the digital bank.-Our Drive: We use our drive and commitment to energies, engage and inspire others, upholding the highest standards of work ethic, honesty and morality.JOB PURPOSE:To support the AML Investigations process through timely and compliant customer outreach, ensuring accurate information collection and effective documentation to facilitate AML alert resolution.JOB DUTIES AND RESPONSIBILITIES:Conducts customer outreach following AML Investigations assessment to obtain required information and clarification in support of AML alert resolution. Ensures all customer communications are performed in accordance with approved procedures, scripts, and regulatory requirements. Accurately documents customer responses and supporting information to enable effective AML investigative assessment. 4. Escalates incomplete, inconsistent, or high-risk information to the AML Investigations team in a timely manner. Maintains confidentiality, data privacy, and professional conduct throughout all customer interactions.Supports timely and efficient AML alert handling by meeting defined service and quality standards.Qualifications and Education Work Experience:Bachelor's degree in Business, Finance, Law, or a related field Minimum 3–5 years of experience in banking or financial services. At least 2–3 years of experience in AML operations, Financial Crime support, or customer due diligence functions.