Requirements
Proven experience as a Hostess or in a front-of-house role within a food and beverage establishment. Excellent verbal and written communication skills in English, strong organizational and time management abilities. Proficiency with POS systems and reservation management software, ability to multitask and remain calm during busy service periods. Outstanding customer service skills with a genuine passion for hospitality. Professional appearance and demeanor. Ability to work flexible hours, including evenings, weekends, and holidays. Knowledge of restaurant operations and dining service standards. Conflict resolution and problem-solving skills. Multilingual abilities (preferred). Experience with restaurant reservation systems and guest management platforms (preferred). Familiarity with food and beverage offerings and menu knowledge (preferred).
Description
Company DescriptionSofitel Al Hamra Beach ResortJob DescriptionWe are seeking a welcoming and professional Hostess to join our Food & Beverage team in Ras Al-Khaimah, United Arab Emirates. As the first point of contact for our guests, you will create a positive and memorable dining experience while managing the flow of the restaurant with efficiency and warmth. This role is essential to our operation, as you will set the tone for every guest's visit and ensure seamless coordination between the front and back of house.Greet guests with genuine warmth and hospitality upon arrival, making them feel valued and welcomeManage restaurant reservations accurately using the POS system and reservation management softwareCoordinate seating arrangements to optimize table turnover while maintaining guest comfort and satisfactionMaintain an organized host stand, including reservation books, waitlists, and guest informationCommunicate effectively with servers, bartenders, and kitchen staff to ensure smooth service flowHandle guest inquiries and special requests with professionalism and a customer-focused approachMonitor dining room capacity and adjust seating arrangements based on party size and guest preferencesAssist with phone inquiries regarding reservations, hours of operation, and menu informationMaintain cleanliness and organization of the entrance area and host stationManage wait times professionally and keep guests informed of estimated seating timesSupport the team during peak service periods and special eventsAdhere to restaurant policies, health and safety standards, and hospitality protocolsQualificationsProven experience as a Hostess or in a front-of-house role within a food and beverage establishmentExcellent verbal and written communication skills in EnglishStrong organizational and time management abilitiesProficiency with POS systems and reservation management softwareAbility to multitask and remain calm during busy service periodsOutstanding customer service skills with a genuine passion for hospitalityProfessional appearance and demeanorAbility to work flexible hours, including evenings, weekends, and holidaysKnowledge of restaurant operations and dining service standardsConflict resolution and problem-solving skillsMultilingual abilities (preferred)Experience with restaurant reservation systems and guest management platforms (preferred)Familiarity with food and beverage offerings and menu knowledge (preferred)