✨ AI Summary
This role is for a Customer Service Representative at Mleiha National Park, responsible for providing excellent visitor experiences. Key duties include assisting with inquiries, bookings, ticketing, and general visitor needs. The role involves handling transactions, managing reservations, upselling tickets, and providing feedback to management. The position requires participation in events by monitoring crowds and guiding guests.
The ideal candidate will possess a Bachelor of Business Administration degree and 2-5 years of experience in customer service and sales. Fluency in Arabic and English is essential, alongside strong communication, writing, and general computer skills. The candidate must be flexible with working shifts and possess multitasking abilities. Familiarity with customer service and sales is a must, along with the ability to learn and stay updated on new processes and products.
To provide excellent customer service to visitors at Mleiha National Park by assisting with inquiries, bookings, ticketing, and general visitor needs, ensuring a smooth, welcoming, and memorable guest experience.Issuing tickets, processing reservations, and ensuring visitors have a seamless experienceAnswering customer's inquiries through different channels / telephone/ email & direct contact.Up selling tickets based on understanding the customer's needs.Handling cash & credit card transactions.
Requirements
Familiarity with Customer service & sales.
General computer skills.
Strong communication skills.
Fluent in Arabic & English languages.
Ability to multitask.
Willing to be flexible with working in shifts based on operational requirements.
Bachelor of Business Administration.
Proven experience in customer service & sales for minimum of 2 years.
Strong writing skills.
Ability to learn & keep updated on the new process/ products.
Proficiency in communication.
Description
To provide excellent customer service to visitors at Mleiha National Park by assisting with inquiries, bookings, ticketing, and general visitor needs, ensuring a smooth, welcoming, and memorable guest experience.Issuing tickets, processing reservations, and ensuring visitors have a seamless experienceAnswering customer's inquiries through different channels / telephone/ email & direct contact.Up selling tickets based on understanding the customer's needs.Handling cash & credit card transactions.Taking bookings of groups visits / venue bookings & walk in customers.Providing feedback to the management & keep track of customer's information.Assisting customers with Online bookings & payment transactions.Participating in events by monitoring the crowd & guiding the guests.Following up the venue bookings & providing the management with the feedback.