Requirements
Minimum 7 years' experience in a facilities or operations management role.Demonstrated experience managing multi-discipline teams concurrently — cleaning, technical/MEP, and security together, not a single discipline in isolation.A track record of managing similar projects: mixed-use retail/commercial, shopping mall, or large corporate office assets of comparable scale.Experience with a vendor-to-in-house operational transition, new-site mobilization, or comparable stand-up of an FM team is strongly preferred.Solid working knowledge of MEP and life-safety systems (fire alarm, sprinkler/firefighting, HVAC/VRV, electrical, plumbing, generators/transformers) — sufficient to review contractor work and testing & commissioning documentation critically.Fluent in both Arabic and English, spoken and written.Comfortable with a daily, hands-on, on-site working style, including plant rooms and roof-level plant.Bachelor's degree in Engineering, Facilities Management, or a related field, or equivalent demonstrated experience.Preferred:Recognized facilities management credential (e.g., IFMA CFM or equivalent) or Engineers Syndicate registration.Prior experience coordinating directly with corporate or multinational tenants on service delivery and fit-out matters.
Description
Own execution of the preventive maintenance (PPM) calendar and the full operational control-log pack — daily, weekly, and monthly — across Cleaning, Technical, and Security.Run daily shift handovers and monitor staffing delivery against contracted/planned levels across all three teams.Drive the closure of open snag-list and life-safety punch-list items to completion, with named owners and dates, escalating only genuine exceptions.Chair daily and weekly operations stand-ups with the Cleaning, Technical, and Security supervisors.Act as first responder and triage owner for on-site incidents — equipment breakdowns, safety events, security incidents — per an agreed escalation protocol.Supervise contractor and subcontractor work orders on site, including Permit-to-Work sign-off.Conduct recurring physical inspections of technical rooms (transformer, LV, generator, roof plant, pump rooms) and oversee daily plant-room readings.Prepare consolidated operational data and inputs for the monthly facilities management report to senior management.Support the Head of Facilities in building out and maintaining our own SOP, PPM, and KPI/SLA framework for the in-house team.