Requirements
Basic experience in a call center, customer service, telesales, or similar roleNative-level spoken and written English with a clear, neutral, easily understood accentStrong active-listening skills and a calm, friendly phone mannerReliable availability to work UK and/or US shift hoursConfident with computers, CRM systems, and fast, accurate typingStrong problem-solving skills and attention to detailBilingual English/Arabic is a strong advantagePrior experience with UK or US clients is a plus
Description
We are a professional call center serving UK and US businesses, providing inbound and outbound customer support, telesales, lead generation, data entry, and translation/transcription services. We're hiring experienced, English-speaking Call Center Agents to represent our clients' brands and deliver high-quality service across UK and US time zones.This is a hybrid role based in Cairo, ideal for a confident communicator with a few years of call center or customer service experience who wants to work with international clients.Key ResponsibilitiesHandle inbound and outbound calls, emails, and live chats for UK and US client accountsResolve customer queries accurately and professionally, aiming for first-contact resolutionSupport telesales, appointment setting, and lead generation campaigns as assignedCarry out data entry, translation, and transcription tasks to a high standard of accuracyLog all interactions and maintain accurate records in client CRM systemsFollow client scripts, tone, and quality guidelines while sounding natural and personableEscalate complex issues appropriately and follow through to full resolutionConsistently meet targets for quality, response time, and customer satisfactionWhat We OfferCompetitive salary of 10,000–20,000 EGP per monthHybrid working with a fully equipped, professional office in CairoExposure to UK and US business clients and international standardsA small, close-knit team with genuine personal support and developmentOngoing training and clear opportunities to grow