Requirements
The ideal candidate will have proven experience leading teams and owning operational/commercial targets, with a strong background in operations, sales operations, business development, customer operations, growth, or commercial management. They must be skilled in managing pipelines, KPIs, targets, team performance, customer acquisition, cold outreach, and conversion, with excellent people-management, problem-solving, and stakeholder-management capabilities. Native or near-native Arabic fluency is required, alongside strong professional English communication skills.
Description
About the RoleAin Holding is looking for a hands-on Operations & Growth Manager to lead the day-to-day execution of a growing technology-enabled business within its portfolio.This is an ownership-driven role combining operations, team leadership, customer acquisition, sales execution, customer experience and growth.We are looking for someone who can take an existing team and operating model, establish clear priorities, manage performance, strengthen customer engagement, and consistently turn targets into results.The right person will be equally comfortable leading people, speaking with customers, managing a pipeline, reviewing performance data, solving operational problems and driving the team toward commercial targets.What You'll OwnLead and manage day-to-day operations and customer-facing teams.Drive customer acquisition, engagement, conversion and retention.Manage both cold and warm customer pipelines, from initial contact through successful conversion.Set clear daily, weekly and monthly targets and ensure consistent delivery.Lead customer outreach and follow-up strategies to improve conversion.Monitor operational performance, customer activity, pipeline movement and team productivity.Identify bottlenecks and take ownership of resolving them.Ensure tasks, customer cases and operational priorities are followed through to completion.Coach, develop and hold team members accountable for performance.Improve workflows, SOPs and customer communication processes.Use dashboards and performance data to identify gaps, opportunities and required actions.Coordinate effectively across operations, sales, customer service, compliance and management.Handle escalated customer situations when required.Maintain high standards of customer experience, operational discipline and compliance.What We're Looking ForProven experience leading teams and owning operational and/or commercial targets.Strong background in operations, sales operations, business development, customer operations, growth or commercial management.Demonstrated ability to manage pipelines, KPIs, targets and team performance.Experience managing customer acquisition, cold outreach and conversion.Strong people-management skills with the ability to create accountability and maintain momentum.Commercial instinct combined with strong operational discipline.Ability to translate targets into clear daily actions for a team.Strong problem-solving skills and a bias toward action.Comfortable working in a fast-moving, performance-driven environment.Strong customer and stakeholder-management capabilities.Experience improving workflows, processes and SOPs.Comfortable working with dashboards, reporting and performance data.Language RequirementsNative or near-native Arabic fluency is required, with the ability to communicate naturally and confidently with Arabic-speaking customers.Strong professional English communication skills are also required.Preferred BackgroundExperience in one or more of the following would be an advantage:Fintech • Financial Services • Banking • Payments • BNPL • Technology Platforms • Digital Marketplaces • Telecom • High-volume Customer OperationsQatar or GCC market experience is preferred.Who Will Succeed in This RoleWe are looking for someone who doesn't simply report the numbers.Someone who naturally asks:What's the target Where are we now What's blocking us Who owns it What needs to happen today to move the numberIf you enjoy leading people, solving problems, driving customer conversion and taking ownership of outcomes, we'd like to hear from you.