✨ AI Summary
Abu Dhabi Islamic Bank is seeking a Branch Manager for its Al Silaa Branch. The primary purpose of this role is to manage the branch and reporting regional branches to maximize new business opportunities, deepen existing relationships, and ensure quality service delivery while adhering to Islamic Sharia requirements and controlling risks. Key accountabilities include business acquisition through marketing and in-branch contacts, setting and monitoring sales plans, coaching sales staff, and enhancing ADIB's image. The role also involves managing service delivery to ensure customer satisfaction and retention, resolving complaints, and gathering customer feedback. Operational responsibilities include supervising work processes for compliance, facilitating improvements, and approving credit applications. Additionally, the Branch Manager will proactively mentor and manage all branch staff, focusing on morale, coaching, training, and performance appraisal. The position also entails managing allocated regional branches for profitability and good governance.
Requirements
The role requires detailed knowledge of ADIB's Retail Banking products & services, Retail Credit & Operational Policies & Procedures, UAE banking practices, regulations & risks, and all Regulations issued by the Central Bank of UAE. Strong skills in training, presentation, sales, marketing, management information, and computer skills are essential. Experience in branch management and enhancing ADIB's image and reputation is also expected.
Description
JOB DESCRIPTIONRole : : Branch ManagerLocation :Al Silaa BranchRole Purpose:Managing the branch and the reporting regional branches to maximize new business opportunities and deepen existing relationships, while providing quality in service delivery in an efficient operation that comply with Islamic Sharia requirements, where risks are well controlledKey Accountabilities of the role 1. Business acquisition through typical activities like:- . Generation of new business via out marketing calls and in- branch contacts through Open door policy in meeting customers. . Setting and monitoring sales plans for HPB, HCF, PBRs, CFRs and other sales staff as per forecast. . Coaching of all sales staff to increase sales productivity and cross selling. . Referral of prospective business to other functional units and or authorities . Enhancement of ADIB's image and reputation. 2. Management of service delivery:- . Monitor branch service standards for customer satisfaction . Customer retention efforts with personal involvement in complaint resolution, account closures and inquiries. . Getting ad-hoc customer feedback. 3. Operations and support:- . Control and supervision of operations work processes for compliance with ADIB's Credit & Operational Policies & Procedures, thus maintaining an acceptable both internal and external audit rating . Facilitating and implementing work process improvements . Approvals/recommendations of credit applications . Take over HOP's responsibility during vacation of HOP. 4. Proactive mentoring and management of all branch staff:- . Branch Team - Maintain staff morale and relationship . Observe, coach /train and counsel staff towards expected behaviours. . Identify training developments needs for staff and ensure that these are met as per schedules. . Appraise staff individual scorecard deliverables against scorecard targets. 5. Management of Branches in a specific region allocated for management for profitability and good governanceSpecialist Skills / Technical Knowledge Required for this role:1. Detailed knowledge of ADIB's Retail Banking products & services 2. Broad knowledge of ADIB's Retail Credit & Operational Policies & Procedures 3. Specific Knowledge of UAE banking practices , regulations & risks 4. Thorough Knowledge of all the Regulations issued by Central Bank of UAE 5. General awareness of competitors in the local market Role Profile/Job Description Traditional Values, Progressive Spirit Prepared by - Retail Banking Division Internal 6. Detailed knowledge of service standards 7. Training & Presentation skills 8. Sales & Marketing skills 9. Management Information skills 10. Computer Skills