Requirements
Requires a Bachelor's degree in any discipline with experience in the branch network. A minimum of 10 years of relevant experience in the banking sector is mandatory, with at least 5 years in progressively increasing managerial roles within the branch network.
Description
Job description / Role
Job Type
Full Time
Job Location
Abu Dhabi, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
General Management
Company Industry
Banking & Financial Services
Job description
This role holder is responsible to manage a network of 7-10 branches in a defined area, directing and guiding the branches in the assigned region, ensuring achievement of sales and satisfaction targets, maximizing profitability, and widening the NBAD footprint across the area. The role holder is also responsible for enhancing the sales and marketing of all retail banking products by capitalizing on direct and cross-sell opportunities and ensuring efficient customer services.
Responsibilities
Work closely with Regional Head to implement distribution/network strategy and sales and services strategy.
Agree overall budget and KPI targets as well as budget and targets per customer segments for the area/cluster with Regional Head and delegate budget and targets to the Branch/Cluster Managers in the area.
Deliver the agreed budget and KPI targets in that area by managing, supporting, and monitoring branches, branch/cluster managers, and sales and service teams' performance.
Implement departmental policies, systems, and procedures so that all relevant procedural and legislative requirements are fulfilled while delivering a standardized, quality, cost-effective service with a high standard customer experience across all branches in that area.
Explore and gather all necessary details to create new business opportunities within the area in coordination with other Business Lines.
Gather all details to open, relocate, or remove a branch or ATM/CDM in that area and provide business justification.
Represent the bank in the local community in the assigned area.
Handle customer complaints in coordination with Head of Customer Experience.
Define goals and key performance indicators for each member of the team and ensure effective implementation of the NBAD performance management process.
Develop talent within the team by providing guidance and coaching to achieve the defined goals with clear focus on Emiratisation.
Qualifications
Bachelor's degree in any discipline with experience in the branch network. 10 years' relevant experience in the banking sector with at least 5 years in similar positions of progressively increasing managerial responsibilities in the branch network.
About us
First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.
Life at FAB
Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization.
Career development
FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.
Our values
At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globally that rewards your hard work and dedication.
Join our team and be part of a journey to shape the future of banking.
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