✨ AI Summary
The Senior Manager, Repair Center Operations is responsible for building and scaling Oracle's centralized repair-center model for next-generation AI infrastructure. This role leads day-to-day repair operations and long-term capacity planning for Compute Tray (CT) repair, CDU validation, leak response, and regional expansion. Working across Development, Manufacturing, Supply Chain, Design, Architecture, and Global Product Engineering, the senior manager ensures repair centers are staffed, equipped, and ready to support routine demand as well as surge events while driving improvements in diagnosability, repair velocity, and serviceability.
The role also serves as a key operational leader for the repair organization, translating product and infrastructure requirements into an executable staffing and facility plan. This includes establishing operating rhythms, tracking performance metrics, managing risk, and ensuring the repair network scales with current and future Oracle data center sites. The position requires leadership in planning, staffing, and execution of repair-center operations, owning readiness, capacity planning, and cross-functional coordination. Responsibilities include overseeing repair workflows, establishing operating metrics, driving standardization, and supporting regional scale-up, as well as leading hiring and performance management.
🎁 Benefits & Perks
Medical, dental, and vision insurance, expert medical opinion, short term disability and long term disability, life insurance and AD&D, supplemental life insurance (Employee/Spouse/Child), Health care and dependent care Flexible Spending Accounts, Pre-tax commuter and parking benefits, 401(k) Savings and Investment Plan with company match, Flexible Vacation (13-18 days annually), 11 paid holidays, 72 hours of paid sick leave annually, Paid parental leave, Adoption assistance, Employee Stock Purchase Plan, Financial planning and group legal, Voluntary benefits including auto, homeowner and pet insurance.
Requirements
The role requires leadership in planning, staffing, and execution of repair-center operations for AI compute platforms, owning readiness, capacity planning, and cross-functional coordination. Responsibilities include overseeing repair workflows, establishing operating metrics, driving standardization, and supporting regional scale-up, as well as leading hiring and performance management. A strong ability to set priorities, build partnerships, use data for improvement, and maintain a culture of excellence is essential.
Description
The Senior Manager, Repair Center Operations is responsible for building and scaling Oracle's centralized repair-center model for next-generation AI infrastructure. This role leads day-to-day repair operations and long-term capacity planning for Compute Tray (CT) repair, CDU validation, leak response, and regional expansion. Working across Development, Manufacturing, Supply Chain, Design, Architecture, and Global Product Engineering, the senior manager ensures repair centers are staffed, equipped, and ready to support routine demand as well as surge events while driving improvements in diagnosability, repair velocity, and serviceability.
The role also serves as a key operational leader for the repair organization, translating product and infrastructure requirements into an executable staffing and facility plan. This includes establishing operating rhythms, tracking performance metrics, managing risk, and ensuring the repair network scales with current and future Oracle data center sites.