UAE National - Customer Service Supervisor

🏢 Al Futtaim Private Company (LLC)
📍 Dubai, United Arab EmiratesFull-timeOn-site
📅 Posted: 2w ago🔄 Updated: 2w ago
CV%
✨ AI Summary
This role involves executing assigned vehicle repair jobs according to established procedures and quality standards in an automotive workshop. Responsibilities include performing general vehicle repair, spray painting, color mixing, requesting supplementary parts, and ensuring customer satisfaction through quality workmanship. The position also requires compliance with safety and housekeeping procedures, efficient time management, and continuous learning to keep up with new technologies and work procedures. A minimum of 5-7 years of experience in a reputed automotive workshop is required, along with a Trade certificate or equivalent vocational training. Strong communication and problem-solving skills are essential. OperationsExecute assigned jobs according to established work procedures, specifications, and time standards.Repair damaged vehicles based on repair standards as per the vehicle Repair Manual.Request supplementary parts and labor approval if needed.Perform other tasks assigned by immediate superiors.Quality AssuranceProvide quality workmanship to achieve customer satisfaction.Conduct quality checks as necessary to ensure accuracy and minimize repeat jobs.Ensure 100% accuracy and minimum repeat j
Required Skills
Operations, Logistics & Supply Chain
Operational Efficiency
Other
customer support leadcomplaint resolutionsupport team leadautomotive repairpaintwork procedures
Productivity & Workplace Tools
Excel
Soft Skills & Professional Competencies
Problem SolvingTeam Leadership
Hospitality, Retail & Customer Service
Customer Service Management
Engineering, Construction & Trades
Safety Management
Requirements
  • Minimum of 5-7 years experience in a reputed automotive workshop.

  • SSC/Trade certificate or equivalent vocational training required.

  • Expertise in spray painting, color mixing, and general vehicle repair.

  • Strong communication skills with the ability to follow instructions and procedures effectively.

  • Proficiency in automotive repair and paintwork procedures.

  • Ability to adhere to established quality and productivity standards.

  • Knowledge of safety practices and the ability to maintain a safe work environment.

  • Capability to manage time efficiently and handle multiple tasks.

Description
OperationsExecute assigned jobs according to established work procedures, specifications, and time standards.Repair damaged vehicles based on repair standards as per the vehicle Repair Manual.Request supplementary parts and labor approval if needed.Perform other tasks assigned by immediate superiors.Quality AssuranceProvide quality workmanship to achieve customer satisfaction.Conduct quality checks as necessary to ensure accuracy and minimize repeat jobs.Ensure 100% accuracy and minimum repeat jobs.Comply with ALAC Quality Management System and partake in improvement activities.Safety and HousekeepingUse safety equipment/gear and follow all safety and environmental procedures.Maintain cleanliness of the workplace, tools, equipment, and customer’s car being serviced.Report any operation abnormality to Team Leader and initiate incident reports.Ensure compliance with health and safety requirements to prevent harm to the environment.Time ManagementPlan and schedule tasks when assigned with multiple jobs to ensure timely completion.Maintain 100% compliance with company work procedures, specifications, and time standards.Training and DevelopmentKeep up with new technology, work procedures, and technical know-how to enhance productivity and quality.Attend all company-provided training sessions and implement the learned skills.Discipline and OrganizationMaintain discipline through strict adherence to company rules, regulations, and procedures.Ensure parking of Job Stoppage vehicle in designated area.
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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
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Local: 19600%
🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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Domain: 67.0
🔥 Motivationi78%
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Title Fit: 78.00