Requirements
Previous experience as a Butler, Guest Relations professional, Concierge, or in a similar luxury hospitality role is required. Experience in a luxury hotel or serviced residence is advantageous. Excellent communication, interpersonal, and organizational skills are essential, along with a polished, professional, and discreet approach and strong attention to detail. Flexibility to work various shifts is necessary.
Description
At InterContinental Residences Abu Dhabi, we believe exceptional hospitality is about more than providing a place to stay — it is about creating a personalized experience that makes every resident and guest feel recognized, valued, and truly at home. We are currently looking for a polished, attentive, and service-driven Butler to join our team at InterContinental Residences Abu Dhabi.A little taste of your day-to-day:As a Butler, you will provide highly personalized and discreet service to our residents and guests, anticipating their needs and ensuring every aspect of their experience is handled with care and attention to detail. You will build genuine relationships with residents, understand their individual preferences, and coordinate closely with different departments to deliver seamless service throughout their stay.Providing personalized and attentive service to residents and guests throughout their stay.Welcoming residents and guests warmly and assisting with arrival and departure arrangements.Building strong professional relationships with residents and becoming familiar with their individual preferences and requirements.Anticipating resident needs and proactively arranging services to create a seamless experience.Assisting with luggage, unpacking and packing requests, room or residence orientation, and other personal service requirements.Coordinating restaurant reservations, transportation, special occasions, deliveries, and other arrangements as requested.Liaising closely with Front Office, Concierge, Housekeeping, Food & Beverage, Engineering, Security, and other departments to ensure requests are completed promptly.Following up on resident requests to ensure they have been completed to the expected standard.Handling confidential or sensitive information with the highest level of professionalism and discretion.Recognizing VIPs, long-stay residents, and returning guests and ensuring their preferences are communicated and delivered consistently.Responding to feedback or concerns professionally and taking ownership to ensure appropriate follow-up and resolution.Maintaining excellent knowledge of the Residences facilities, services, dining options, and the local area.Supporting special occasions and personalized experiences, including birthdays, anniversaries, and other celebrations.Maintaining exceptional grooming, presentation, and service standards at all times.Demonstrating IHG values through genuine, respectful, and professional interactions with residents, guests, and colleagues.What we need from you:Previous experience as a Butler, Guest Relations professional, Concierge, or in a similar luxury hospitality role.Experience within a luxury hotel, serviced residence, or high-end hospitality environment would be an advantage.Excellent communication and interpersonal skills.A warm, polished, professional, and discreet approach.Strong attention to detail with the ability to anticipate guest and resident needs.A proactive mindset and strong sense of ownership when handling requests.Excellent organizational and time-management skills.The ability to remain calm, composed, and professional in a fast-paced environment.A strong understanding of luxury service standards and guest expectations.The ability to handle confidential information with discretion.Flexibility to work different shifts, including evenings, weekends, and public holidays.Good command of English; additional languages would be an advantage.What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – impressive room discounts and some of the best training in the business.Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.So, join us and you'll become part of our ever-growing global family.Don't quite meet every single requirement, but still believe you'd be a great fit for the job We'll never know unless you hit the Apply button. Start your journey with us today.