Requirements
The ideal candidate will possess strong customer support and service skills, with a focus on chat interactions. Excellent written and reading English communication skills are essential, along with competence in troubleshooting customer issues. Previous experience in call centers or BPO environments and comfort with computer systems and CRM tools are advantageous. The role requires strong time management, problem-solving abilities, and a customer-focused mindset, with the ability to work on-site in Cairo, Egypt, full-time.
Description
Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, high-value outsourcing solutions that address each client's unique business needs. With a strong emphasis on quality, cultural understanding, and industry best practices, ETISAL International supports partners in enhancing their customer experience and focusing on core business activities. The company invests in human capital and advanced technologies to provide transparent, flexible, and integrity-driven services. ETISAL International is committed to exceeding client expectations through passion, innovation, and continuous improvement in its management and operational standards.Role Description The English Customer Support Agent – Chat Account is responsible for handling customer inquiries and issues via online chat in a professional and timely manner. This full-time, on-site role in Cairo, Egypt involves providing accurate information about products and services, guiding customers through troubleshooting steps, and ensuring a positive support experience. The agent will document interactions clearly, follow established procedures, and escalate complex cases when necessary. Daily tasks include managing multiple chat conversations, maintaining high service quality standards, and contributing feedback to improve processes and customer satisfaction. The role requires collaboration with team members and supervisors to meet performance targets and uphold the company's service commitments.QualificationsStrong Customer Support and Customer Service skills, with a focus on handling chat-based interactions effectively.Ability to drive Customer Satisfaction through empathy, active listening, and solution-oriented responses.Excellent Communication skills in English, both written and reading, suitable for clear and concise chat conversations.Competence in Troubleshooting customer issues by following guidelines, identifying root causes, and proposing appropriate solutions.Previous experience in call centers or BPO environments is an advantage.Comfort with using computer systems, CRM tools, and typing at a fast and accurate rate.Ability to work on-site in Cairo, Egypt, on a full-time basis and adapt to shift schedules as needed.Strong time management, problem-solving abilities, and a customer-focused mindset.