✨ AI Summary
AW Rostamani Holdings LLC is seeking a Service Advisor in Fujairah, UAE. This full-time role involves assisting customers with their service needs, managing schedules, and acting as a liaison between customers and the service department to ensure satisfaction and operational efficiency. Responsibilities include following NSSW standards, handling high-profile clients, updating customer databases, confirming repair details and costs, promoting services (upselling), and ensuring timely vehicle delivery. The role requires achieving financial and non-financial targets, handling customer complaints, and maintaining customer relationships.
Job purpose: The Service Advisor is responsible for assisting customers with their service needs, providing detailed information about services offered, managing service schedules, and ensuring a smooth customer experience from drop-off to pick-up. They act as the liaison between customers and the service department, ensuring customer satisfaction and operational efficiency.Job responsibilities Follow the NSSW standards in all customer touch pointsResponsible to attend high profile & major
Requirements
Educational Qualification
Work Experience
Competencies
Customer handling & negotiation skills.
Strong knowledge of vehicle systems, repairs, and maintenance services (preferred in automotive industries).
Excellent customer service, communication, and interpersonal skills.
Strong organizational and multitasking abilities.
Ability to manage time effectively and prioritize tasks in a fast-paced environment.
Proficiency in Microsoft Office Suite and service management software (preferred).
Languages
Description
Job purpose: The Service Advisor is responsible for assisting customers with their service needs, providing detailed information about services offered, managing service schedules, and ensuring a smooth customer experience from drop-off to pick-up. They act as the liaison between customers and the service department, ensuring customer satisfaction and operational efficiency.Job responsibilities Follow the NSSW standards in all customer touch pointsResponsible to attend high profile & major fleet customers.Promptness in receiving/greeting customers, understand their needsProper inventory of customer’s vehicle and record customers’ requirements.Updating customer data baseRe-confirm the Job requirements/Repair details/cost involved/delivery time etc. and obtaining customer’s approval.To arrange test drive as required jointly with customerEnsure legible and clear job advice and create job cardFollow-up the job progressProvide feedback to customer for additional repairs, delayed delivery time and obtain approvals.Brief the customer on warranty coverage/Service contract coveragePromoting Service Contracts/other service products (upselling)Ensure job cards are closed on timeEnsure car is cleaned and ready for delivery as per the promised date and set time.Notify customer in in advance in case of delayReceive customer, explain jobs carried out and charges, ensure payment and deliver the vehicleAchieving financial/non-financial targets (Labour sales/CSI/RO Nos/Service campaign targets etc.)Develop and maintain long term relationship to enhance customer retentionHandle customer complaints on priority and bring it to the notice of the superiors.Attend customer queries promptlyEnsure the pending job cards to be closed within the time limit