✨ AI Summary
The Seasonal Client Advisor supports Tiffany clients via multiple contact channels, delivering luxury, best-in-class client experiences and driving sales. The role requires strong sales experience, excellent verbal and written communication, high energy, and the ability to multitask across phone, email, and live messaging platforms. Candidates must be able to work a varied 5-day in-person schedule on-site in Parsippany, NJ, with authorization to work in the United States. The position offers commission eligibility and a competitive hourly pay rate of $23/hour, with potential for additional incentives. Preferred qualifications include experience in contact centers or luxury retail and knowledge of the jewelry industry.
Requirements
Seasonal Client Advisor role requiring sales experience, strong verbal and written communication, high energy, ability to multitask across phone, email and live chat, and flexibility to work a varied 5-day in-person schedule including evenings, weekends and holidays. On-site work in Parsippany, NJ with authorization to work in the United States.
Description
Position Overview
Based in our Client Contact Center in Parsippany, NJ, the Seasonal Client Advisor holds the critical position of supporting Tiffany clients who choose to contact the team for support and advice. The Seasonal Client Advisor is responsible for delivering luxury best-in-class client experiences and sales across multiple contact channels by listening to each client's personal needs and supporting them through elevated and authentic written and verbal communication. The role holder is an excellent communicator and brand ambassador with their passion for Tiffany's history and products conveyed in every conversation, laying the foundation for building long-term client loyalty. They will be responsible for delivering best-in-class client experiences, outcomes, and sales. The role involves selling products to clients with targets in place to support expected outcomes. This position provides a competitive pay and is commission eligible.
Key Accountabilities
- Achieve and exceed sales targets.
- Deliver elevated, positive, and high-energy client experience aligned with Tiffany core brand values and integrity, across phone, email, and live messaging channels.
- Consistently deliver luxury experiences to resolve client matters effectively and empathetically.
- Escalate matters with urgency to ensure prompt and client-centric resolution.
- Initiate proactive, elevated, and relevant product recommendations for the client.
- Demonstrate and share with clients brand awareness, storytelling, and product knowledge to drive conversion and satisfaction.
- Get to know your client, make a personal connection, and collect relevant information that supports longer-term relationship building.
- Always ensure compliance with all policies and processes.
- Communicate with passion and authenticity, using elevated verbal and written language.
Qualifications
Required
- Sales experience
- Client first mindset
- Excellent verbal and written communication skills
- High energy and passion
- Strong computer experience working on multiple software platforms.
- Ability to multitask – handling phone, email, and live message platforms.
- Flexibility to work a varied 5 day in-person schedule that includes days, evenings, nights, weekends, and holidays.
- Must have authorization to work in the United States on site.
Compensation:
- $23 per hour plus commissions
Preferred
- Contact Center experience, preferably retail.
- Luxury experience
- Knowledge of jewelry industry