✨ AI Summary
A leading insurance company is seeking a Service Advisor to join their Customer Service team. This role involves supporting external partners in business retention and acquisition, managing daily transactions, and handling inbound calls and queries via Genesys and CRM systems. The Service Advisor will ensure compliance with internal audit processes, optimize discounts according to renewal guidelines, and deliver excellent service while managing customer complaints to drive service improvements. Key responsibilities also include preparing MIS reports and fulfilling other assigned daily duties. The position requires 1-2 years of experience in a call center or customer service environment, with insurance sector experience and familiarity with CRM/Genesys being advantageous. Strong analytical, communication, and customer service skills, along with a confident, proactive, and team-oriented approach, are essential. Fluency in English is mandatory.
Requirements
The ideal candidate will have 1-2 years of experience in a Call Center or Customer Service role, with a preference for prior experience in the insurance sector. Proficiency in using CRM and Genesys systems is also preferred. A good understanding of customer service processes, complaint management, and service quality KPIs is essential, along with strong analytical, communication, and proactive problem-solving skills. Fluency in English is a mandatory requirement.
Description
Company ProfileA leading company in the insurance sector, committed to providing high-quality insurance solutions and delivering excellent service to its partners and customers.Job SummaryWe are looking for a Service Advisor to join the Customer Service team. The role will focus on supporting external partners, handling daily transactions and inbound queries, ensuring service excellence, and maintaining compliance with internal processes and guidelines.Key ResponsibilitiesSupport external partners in winning and retaining business.Provide adequate support on daily partner transactions.Handle inbound calls and queries according to assigned targets using Genesys and CRM.Ensure all transactions comply with internal audit processes.Provide the best discounts by following renewal business guidelines.Deliver excellent service to all partners.Handle customer/partner complaints and support service improvement.Prepare and follow up on MIS and reporting requirements.Perform any other assigned day-to-day responsibilities. Qualifications:1–2 years of experience in Call Center or Customer Service.Previous experience in the insurance sector is preferred.Experience using CRM and Genesys systems is preferred.Good knowledge of customer service processes and complaint management.Understanding of service quality and customer service KPIs.Strong communication and customer service skills.Strong analytical and conceptual thinking.Confident, proactive, and results-oriented.Strong team orientation and initiative.Fluent English is must