Guest Relations Agent

Required Skills

Nice to have:

Requires an Associate degree or diploma in hotel management, hospitality, or equivalent. Minimum 2 years of experience in guest relations, front desk, or customer service within hospitality. Must be fluent in English, possess excellent interpersonal and communication skills, strong organizational and time management abilities, and the ability to manage stress. Proficiency with hotel property management systems and basic computer applications is essential.

Job description / Role Job Type Full Time Job Location Abu Dhabi, UAE Nationality Any Nationality Salary Not Specified Gender Not Specified Arabic Fluency Not Specified Job Function Customer Service Company Industry Travel, Hotel & Tourism Company description We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations. At Ennismore, we are committed to supporting your growth and learning every day, ensuring that your work brings purpose and fulfillment to your life. During your journey with us, you will have the opportunity to explore limitless possibilities, shape your own story, and help us imagine the future of hospitality together. Rixos Marina Abu Dhabi is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards. The hotel redefines luxury by offering a unique and unforgettable holiday experience, creating a new meaning for modern hospitality and leisure. Salaries and benefits Competitive salary Duty meals provided; breakfast, lunch, dinner, midnight meal plus coffee breaks Vacation tickets and benefits provided by the hotel Medical insurance provided Job description The position To oversee and direct all aspects of guest relations to maximize guest satisfaction. Key roles & responsibilities Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure Ensure all members consistently receive all benefits, and repeat guests and other VIPs receive special recognition and service Meet and greet VIP guests personally Liaise closely with concierge and butler for hotel events, restaurant promotions, limousine requirements and special VIP requests or preparations Prepare compendiums prior to guest arrival and check into system if necessary Maintain close contact with airport concierge for new arrivals and departures Update and maintain repeat guest history system Promote inter-hotel sales and in-house facilities Send prepared welcome cards and amenities to room prior to guest arrival Attend to special requests by guests Handle guest complaints and refer them as necessary, follow up on corrective action Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests Prepare requisitions for amenities on a timely basis Perform related duties and special projects assigned Qualifications Required qualifications: Associate degree or diploma in hotel management, hospitality, or equivalent professional qualification Minimum 2 years of professional experience in guest relations, front desk operations, or customer service roles within a hospitality environment Fluent English language proficiency (written and verbal) Excellent interpersonal and communication skills with the ability to engage diverse guests and colleagues Strong organizational and time management abilities with meticulous attention to detail Demonstrated ability to manage stress effectively and remain resilient in fast-paced environments Proven team collaboration skills and a genuine commitment to supporting colleagues Professional presentation standards and impeccable personal grooming habits Proficiency with hotel property management systems and basic computer applications Preferred qualifications: Experience with Opera property management system or similar hospitality software Multilingual capabilities beneficial for our Abu Dhabi location Certification in hospitality customer service or guest relations Experience in a luxury or upscale hotel environment Demonstrated initiative in creating personalized guest experiences and identifying service opportunities Strong conflict resolution and problem-solving capabilities Cultural awareness and sensitivity in a multicultural workplace setting About the Company A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents. We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise. From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services. Apply Now