✨ AI Summary
As a Logistics Operations Manager for Aramex, you will be responsible for managing successful delivery performance, driving continuous improvement, and ensuring customer satisfaction through quick, accurate, and cost-effective deliveries. Key responsibilities include developing customer relationships, implementing operational maps, analyzing customer requests, reporting issues, setting KPIs, training staff on logistics procedures, recruiting, training, and mentoring direct reports. You will monitor and control warehouse teams, ensure performance is up to standard, maintain IRA, adhere to HSSE policies, manage costs within budget, ensure WMS accuracy, and maintain stock accuracy and integrity. The role also involves reviewing operations for improvement opportunities, maintaining housekeeping, analyzing performance data, coordinating with customer service, optimizing workflow processes, controlling indirect expenses, and leading cost efficiency projects without compromising quality.
Requirements
Requires 7+ years of experience in Warehousing Operations and a Bachelor's Degree in Logistics, Supply Chain, or Industrial Engineering. Must be a professional Microsoft Office user (Excel, PowerPoint, Visio) with excellent written and verbal communication skills in English. Detail-oriented with proven analytical and leadership skills is essential.
Description
Job description:Purpose of the JobAs a Logistics Operations Manager in Aramex, you will work with multiple business and technical teams to manage successful delivery performance, drive continuous improvement, and exceed the expectations of the customers by ensuring deliveries are quick, accurate and cost effective.Job DescriptionDevelop strong customer relationships to ensure high levels of service/satisfaction. Implement the map designed for each customer's operation to meet the customer requirements and Aramex standard. Attends customer's meeting as required and ensure meeting customer's SLA's for all customers. Analyze all customer requests impacting both cost and operational workflow. Reporting any information that might impact company image and brand or functioning Set KPI's and conduct annual review for direct reports Ensure training warehouse staff on customized logistics procedure and requirements for new customers and any change in procedure. Recruit, train, develop and mentor direct reports. Ensure identifying direct reports training needs and propose training needed to HR. Assist and train personnel to use warehouse systems, DQMS and the processing of work orders.. Monitor and control the warehouse team at all levels. Makes sure the warehouse performance is up to standard. Ensure meeting customers SLAs Maintain IRA (inventory record accuracy) as per standard. Adhere to company HSSE, compliance and sustainability corporate policies/processes Acts on all assigned outcomes of the quality audits. Maintain running cost according to the budget set. Makes sure WMS is updated on time and accurately and as per the procedures. Responsible for maintaining stock accuracy and integrity levels. Continuously reviews operations for opportunities of improvement and initiates needed actions. Maintain inventory housekeeping. Monitors capacity, productivity and performance dashboards/reports, analyze data for trends and/or spotting issues. Coordinate with warehouse customer service team on clients orders and issues Makes sure the warehouse operations run at optimal cost. Optimize the workflow process to minimize (any) extra cost. Controls indirect expenses including overtime and consumables. Work with all stakeholders in projects costing and resource planning. Lead cost efficiency projects without compromising quality and standards.Job Requirements - Experience and EducationExperience of 7 Years+ in Warehousing Operations.Bachelor's Degree Holder (Logistics, Supply Chain or Industrial Engineering)Microsoft Office professional user ( Excel , PowerPoint , Visio , etc.. )Experience in standard concepts of a warehouseExcellent written and verbal communication skillsHighly proficient in English Language.Detail Oriented with proven analytical and leadership skills. Job Location: 6th of October (Industrial Zone)Leadership BehaviorsBuilding Outstanding TeamsSetting a clear directionSimplificationCollaborate & break silosExecution & AccountabilityGrowth mindsetInnovationInclusionExternal focusSkillsAdaptabilityAttention To DetailsRegulatory ComplianceLeadership SkillsTime ManagementContinuous Improvement Mindset