Requirements
The role requires proficiency in MS Office, good documentation and record-maintenance practices, and an understanding of commercial/export administration processes. Strong behavioral competencies including good communication skills, a customer-oriented approach, attention to detail, and excellent follow-up and coordination skills are also essential. Ability to read, write, and understand Arabic is mandatory.
Description
Job CategoryFMCG (food)Job DescriptionTo provide commercial and customer support by managing customer communication, export documentation, order and shipment follow-up, forecasting, invoicing, and related commercial reporting activities.TacticalSupport in identifying and developing new market requirements.Support price indexing activities.Coordinate marketing and promotional activities with customers.Follow up on market reports and relevant commercial requirements.Operational (Core)Manage timely customer correspondence through phone and email.Maintain export customer files and related communications.Follow up with customers on forecasts and update forecasting in the system.Follow up on customer orders and delivery requirements.Follow up on advance payments and Letters of Credit (LCs) with customers and coordinate closely with Accounts.Prepare and revise Proforma Invoices (PIs).Follow up with customers for confirmation of PIs.Verify export shipment documents and obtain the required approvals from customers and the Commercial Director.Follow up on shipment dispatch and customer delivery.Review and process customer claims.Operational (General)Maintain PI files.Maintain price list files.Prepare reports on commercial sales performance.Ensure compliance with ISO and Mezzan Commercial Sales procedures.Monitor and support the Customer Satisfaction Index.SkillsTechnical SkillsMS Office proficiency.Good documentation and record-maintenance practices.Understanding of commercial/export administration processes.Ability to read, write and understand Arabic (mandatory requirement)Behavioural CompetenciesGood communication skills.Customer-oriented approach.Attention to detail.Follow-up and coordination skills.Ability to maintain accurate documentation and records.About The BusinessWe, Unitra Mets Group, are a dynamic and professional conglomerate, recognized as one of the fastest-growing Red Bull distributors in the Middle East and Africa, Asia has achieved a leading market status for Red Bull, ranking as the 4th largest per capita consumption market globally, operating under the umbrella of Mezzan Holding Co.Mezzan Holding Co. Is a Prominent Food, Healthcare, And Consumer Conglomerate In The Middle East, Boasting a Distinguished Heritage Spanning Over 75 Years. With Its Headquarters In Kuwait, Mezzan Holding Co. Has Direct Operations In Kuwait, UAE, Qatar, Saudi Arabia, Iraq, And Jordan, And■ Employs 8,500 individuals from over 50 nationalities■ Distributes more than 34,000 Stock Keeping Units (SKUs)■ Provides over 100,000 meals daily in Kuwait, Qatar, and the UAE through its catering services■ Operates 130,000 square meters of food, beverage, and FMCG manufacturing facilities in Kuwait, Qatar, and the UAE■ Represents some of the most renowned names in the FMCG and healthcare sectorsApply Now