Guest Experience Manager

🏢 Four Seasons Hotel Riyadh
📍 Dubai, United Arab EmiratesFull-timeOn-site
📅 Posted: 2mo ago🔄 Updated: 2mo ago
CV%
✨ AI Summary
Four Seasons Hotel DIFC is seeking a Guest Experience Manager to oversee the Front Office operations. The role involves selecting, training, evaluating, leading, motivating, and coaching employees to ensure high standards of service. The manager will be responsible for guest relations, handling complaints, controlling expenses through effective scheduling and budgeting, and coordinating with other departments. The ideal candidate will have one to two years of supervisory or assistant manager experience in Front Office or Housekeeping within a luxury 5-star hotel or resort, a relevant college degree or equivalent experience, strong English communication skills, and a customer satisfaction-oriented approach with attention to detail.
Required Skills
Soft Skills & Professional Competencies
Attention to Detail
🎁 Benefits & Perks
Competitive tax free salary and service charge, Live out allowance, Medical and life insurance, Paid annual leave, Paid home leave ticket, End of service gratuity, Learning & Development programs, Career opportunities and international transfer.
Requirements
Requires one to two years of previous experience in a supervisory or assistant manager position in Front Office or Housekeeping within a luxury 5-star hotel or resort. A college degree, preferably specializing in hotel management or equivalent experience, is required. Strong communication skills in English and other languages, with a customer satisfaction orientation and attention to detail, are essential.
Description
Job description / Role Job Type Full Time Job Location Dubai, UAE Nationality Any Nationality Salary Not Specified Gender Not Specified Arabic Fluency Not Specified Job Function General Management Company Industry Travel, Hotel & Tourism About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: In the prestigious Dubai International Finance Centre, Four Seasons Hotel DIFC is a boutique-style sanctuary – ideal for business trips and urban getaways. Stylish and filled with art, this intimate address features just 106 accommodations, including 28 suites. With its iconic location, fresh approach to luxury and legendary personalized service, Four Seasons is sure to exceed the high expectations in the ultra-competitive Dubai market. Successful Four Seasons candidates will be offered a once-in-a-lifetime opportunity rich in personal and professional growth. What you will do Select, train, evaluate, lead, motivate and coach all employees in the Front Office area to ensure that established cultural and core standards are met; daily activities and planning for front office operation. You will need to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts. Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control. You will attend regular operational meetings to ensure effective coordination and partnership between departments. Observe physical condition of facilities and equipment in the front office and make recommendations for corrections and improvements as needed. Work collaboratively and professionally with co-workers and supervisors. What you will bring One to two years previous experience in a supervisory or assistant manager position in Front Office or Housekeeping within luxury 5 star hotel or resort. College degree preferably specializing in hotel management or equivalent experience is required. Strong communication skills in English and other languages. Customer satisfaction oriented with attention to detail. What we offer Work authorization Competitive tax free salary and service charge Live out allowance Medical and life insurance Paid annual leave Paid home leave ticket End of service gratuity Learning & Development programs Career opportunities and international transfer And more... About the Company Soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality. Apply Now
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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
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Local: 19600%
🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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Domain: 67.0
🔥 Motivationi78%
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Title Fit: 78.00