✨ AI Summary
Shan Foods is seeking an IT Executive to provide Tier 1 & 2 technical support for hardware, software, and remote issues, minimizing end-user downtime. Responsibilities include workstation deployment, configuration, OS installations, software patching, managing helpdesk queues, supporting network operations (LAN/WAN, Wi-Fi, routers, switches, firewalls), managing user accounts via Active Directory/Microsoft 365, executing system backups, and maintaining IT asset inventory. The role also involves overseeing IT onboarding/offboarding and liaising with third-party IT vendors, ISPs, and suppliers, monitoring vendor performance against SLAs.
Provide Tier 1 & 2 hardware, software, and remote technical support to minimize end-user downtime.Handle workstation deployment, configuration, OS installations (Windows/Mac), and software patching. Manage helpdesk ticketing queues to ensure prompt resolution and clear user communication. Support daily network operations, including LAN/WAN, Wi-Fi, routers, switches, and firewalls. Manage user accounts, access controls, and security policies via Active Directory / Microsoft 365. Execute regular s
Requirements
Bachelor’s degree in Computer Science, IT, or a related discipline.
3–5 years of experience in IT Helpdesk, Tech Support, or System Administration.
Strong expertise in hardware/software troubleshooting and Windows/Mac deployment.
Hands-on experience with Active Directory, Microsoft 365, and user access management.
Solid grasp of core networking (LAN/WAN, Wi-Fi, VPNs, TCP/IP, DNS).
Experience with system backups, disaster recovery, and IT asset management.
Proven background in vendor management, hardware procurement, and SLA monitoring.
Excellent problem-solving, communication, and user support skills.
Description
Provide Tier 1 & 2 hardware, software, and remote technical support to minimize end-user downtime.Handle workstation deployment, configuration, OS installations (Windows/Mac), and software patching. Manage helpdesk ticketing queues to ensure prompt resolution and clear user communication. Support daily network operations, including LAN/WAN, Wi-Fi, routers, switches, and firewalls. Manage user accounts, access controls, and security policies via Active Directory / Microsoft 365. Execute regular system backups, monitor data integrity, and support disaster recovery plans. Maintain an accurate inventory of corporate IT hardware, peripherals, digital assets, and software licenses. Oversee IT onboarding and offboarding procedures for hardware setup and account provisioning. Liaise with third-party IT vendors, ISPs, and suppliers to manage equipment repair and procurement. Monitor vendor performance against SLAs to ensure high-quality service delivery.