CRM Leader

🏢 Aramex India
📍 EgyptFull-timeOn-site
📅 Posted: 1w ago🔄 Updated: 1w ago
CV%
✨ AI Summary
Aramex India is seeking a CRM Leader to maintain customer structure, measure CMT team performance, and drive commercial excellence. The role involves leading initiatives, building consensus, and adopting best practices and tools to support customer relationships and revenue growth. Responsibilities include evaluating performance metrics, presenting recommendations for improvement, supporting the design of dashboards for team effectiveness, and ensuring the adoption of sales automation tools like Salesforce.com. The CRM Leader will also ensure the establishment of sales plans, provide analysis through sales reporting, forecasting, and performance measures, and link commercial strategies with business units. They will oversee and support process improvements, perform market research and analysis, enhance customer satisfaction, ensure revenue targets are met, and manage customer data validity and account opening processes. The position is based in the 6th of October Industrial zone and is a permanent, full-time role.
Required Skills
Business, Sales & Management
Performance ManagementSales Management
Finance, Legal & Governance
Financial Forecasting
Other
sales performance measures
Soft Skills & Professional Competencies
Research
Requirements
The ideal candidate will have a Bachelor's degree in business administration or a related field, with 3-5 years of experience in Sales Management, Sales Operations, or Commercial Finance. Strong communication, interpersonal, and analytical skills are essential, as is the ability to negotiate contracts and sell services effectively. Familiarity with Salesforce.com and experience in benchmarking, forecasting, sales reporting, sales performance measures, and market research analysis are required.
Description
Job description:Purpose of the Job Maintain customer structure and ensure proper placement and upgrade of customers. Measure the performance of CMT teams through proper application of CRM policies and procedures.  Job Description Lead a portfolio of initiatives, build consensus, and drive the adoption of best practices, capabilities, and tools the collectively make commercial excellence a differentiating core competency, supporting customer relationships, driving revenue growth, and the acquisition, development and retention of outstanding sales and talent.Evaluate performance metrics for the teams to identify opportunities and presents recommendations for improvements.Drive key business insights through supporting the design of dashboards to track team effectiveness and ensure the adoption of best practices and sales automation tools (salesforce.com)Ensure establishment of sales plans and provide analysis and controls through sales reporting, forecasting, and sales performance measures.In conjunction with the business units, links commercial strategies and initiatives supporting opportunity identification and the development of metrics used to measure our success.Oversee and Support the adoption of recommended improvements in processes and practices within the country/station level. Notifies non-compliance to initiate corrective measures.Perform market research, analysis and benchmarking (competitor capability/solutions, best practices, business needs etc). Under guidance, translate into meaningful tactical recommendations and ensure recommendations are aligned with global development/directionEnhance customer satisfaction through delivering special requirementsEnsure delivering revenues vs targets reports on monthly basis to CMT and country managerEnsure validity of customer data on systemManage accounts and generating process with CMTConfirm accounts opening processDevelop standardized offers and preparing special rates once requiredUpdate and modify all changes to customers data  Job Requirements - Experience and Education Bachelor's degree in business administration any related field3- 5 years experience in Sales Management, Sales Operations, or Commercial FinanceStrong Communication and interpersonal skillsAdvanced analytical skillsSkilled at negotiating contracts with clients and effectively selling Aramex servicesWork location: 6th of October Industrial zone
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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
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Local: 19600%
🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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Domain: 67.0
🔥 Motivationi78%
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Title Fit: 78.00