✨ AI Summary
The Service Centre Administrator/Data & Operations Analyst will be responsible for daily data entry, maintaining accurate service records, and analyzing service center reports. This role involves monitoring KPIs, identifying trends, and ensuring report accuracy. The analyst will also conduct data analysis to provide operational insights, coordinate with service centers for compliance, and support inventory management, including physical stock handling and reconciliation. Preparation of management reports, dashboards, and presentations using Excel is a key responsibility, along with following up with stakeholders to ensure timely task completion.
Perform daily data entry and maintain accurate records of all service related activities.Review, analyze, and maintain daily, weekly, and monthly service center reports.Monitor service center KPIs and identify discrepancies, trends, and areas requiring improvement.Ensure all reports are accurate, complete, and submitted on time.Review service center case updates and verify that all information is correctly recorded in the system.Conduct data analysis and provide operational insights to support d
Requirements
Strong proficiency in Microsoft Excel (Pivot Tables, XLOOKUP, formulas, data analysis, reporting, and dashboards).
Previous experience in a service center, aftersales, or operations environment.
Strong analytical and problem solving skills.
Excellent attention to detail and organizational skills.
Ability to manage multiple tasks and meet deadlines.
Good communication skills and the ability to coordinate with different stakeholders.
Description
Perform daily data entry and maintain accurate records of all service related activities.Review, analyze, and maintain daily, weekly, and monthly service center reports.Monitor service center KPIs and identify discrepancies, trends, and areas requiring improvement.Ensure all reports are accurate, complete, and submitted on time.Review service center case updates and verify that all information is correctly recorded in the system.Conduct data analysis and provide operational insights to support decision-making.Coordinate with service centers to ensure compliance with reporting standards and operational procedures.Perform physical stock handling, stock verification, and inventory reconciliation.Support inventory audits and ensure alignment between physical stock and system records.Maintain proper documentation and filing of operational records.Assist in monitoring spare parts movement, stock availability, and inventory accuracy.Support daily operational activities and ensure compliance with company policies and service standards.Prepare management reports, dashboards, and presentations using Excel.Follow up with internal and external stakeholders to ensure timely completion of assigned tasks and reporting requirements.