✨ AI Summary
The Control Manager Vice President will lead the LATAM Operations Control Management (OCM) agenda across Argentina, Chile, Colombia, and Peru. This role serves as a first line of defense, partnering with Operations to manage the regional control agenda, drive governance, and oversee operational risk and control matters. Key responsibilities include managing the CORE process, advising on operational risk, leading risk event management, monitoring issues and action plans, conducting deep dives, analyzing control metrics using tools like Tableau and Qlik, and supporting change, audit, and regulatory reviews.
Required qualifications include experience in the banking industry and 10+ years in financial services, with strong business analytics skills and proficiency in data analysis tools. The candidate must demonstrate capabilities in functional deep dives, root cause analysis, and remediation of control gaps, along with strong communication, influencing, negotiation, prioritization, and time management skills. Preferred qualifications include a background in operations, controls, audit, quality assurance, operational risk management, or compliance, and experience with control automation solutions.
Requirements
Requires experience in the banking industry and 10+ years in financial services. Must have strong business analytics skills with data extraction and interpretation using tools like Tableau, Qlik, or Alteryx. Proven ability in functional deep dives, root cause analysis, and remediation of control gaps is essential. Excellent verbal and written communication skills, with the ability to present to senior stakeholders, as well as strong influencing, negotiation, prioritization, and time management skills are required.
Description
You will sit within LATAM Operations Control Management (OCM) and lead the regional control agenda for Operations across Argentina and the Andean region (Chile, Colombia, Peru), primarily supporting Global Emerging Markets, Equities, and Payments. You will act as a first line of defence partner to Operations on operational risk and control matters, driving consistent governance, CORE execution, and end-to-end oversight of issues, action plans, risk events, and significant change to protect and sustain the control environment, leveraging feedback from TCOE and coordinating closely with Operations, Technology, Audit, and Compliance.
Job Responsibilities
- Governance, CORE & Control Framework — You will manage the regional Control & Operational Risk Evaluation (CORE) process, ensuring timely, complete assessments of operational risk exposure and control effectiveness.
- Advisory & Partnership — You will serve as a trusted advisor to Operations on operational risk, control, and audit topics, aligning on priorities and outcomes.
- Risk Events & Reporting — You will lead risk event management and Corporate Risk Event Reporting for in-scope countries, ensuring quality, timeliness, and appropriate escalation.
- Issues, Action Plans & Remediation — You will monitor issues and action plans end-to-end, driving remediation through root cause analysis, clear ownership, and disciplined closure.
- Deep Dives & Targeted Assessments — You will conduct functional deep dives and targeted risk assessments to identify control gaps and emerging risks in operational processes.
- Metrics & Insights — You will develop, analyze, and publish standardized control metrics, using tools such as Tableau and Qlik to identify trends, errors, and improvement opportunities.
- Automation & Process Improvement — You will implement technology solutions (e.g., Alteryx, Xceptor) to automate controls, enhance analysis, and support operational excellence.
- Change, Audit & Regulatory Support — You will review significant change agendas to prevent control deterioration, support new control design where needed, and coordinate internal/external audits and regulatory reviews (walkthroughs, evidence, remediation tracking).
Required Qualifications, Capabilities and Skills.
- Experience in the banking industry.
- 10+ years of experience in the financial services industry, or equivalent subject matter expertise in a relevant business-related function/operation.
- Ability to assess operational risk exposure and control effectiveness and apply sound change management protocols.
- Strong business analytics skills, including the ability to extract, analyze, and interpret large data sets using tools such as Tableau, Qlik, Alteryx, or similar platforms.
- Proven functional deep dive and root cause analysis capability with demonstrated remediation of control gaps.
- Strong verbal and written communication skills, including the ability to present findings and recommendations to senior stakeholders (VP/ED/MD level).
- Strong influencing, negotiation, prioritization, and time management skills in a deadline-driven environment.
- Leadership behaviors that build trust through accountability and execution, with openness to feedback and continuous development.
Preferred Qualifications, Capabilities and Skills.
- Background in operations, controls, audit, quality assurance, operational risk management, or compliance.
- Experience implementing or supporting control automation or workflow solutions (e.g., Xceptor).