Requirements
The ideal candidate will have a degree level education or relevant industry experience, with demonstrable frontline service delivery and communication skills. Previous experience in a highly pressured, multicultural, supervisory role within a shift environment is required, along with 5-7 years of experience in the service, hospitality, airline, or retail industry, with knowledge of aviation, travel industry, and/or airport policies. A mature personality with outstanding communication and supervisory skills, and a passion for service delivery is essential.
Description
Job DescriptionLet your career take off with the World's Leading Airline, Etihad Airways. Work in the forefront of the airline and travel industry, with the airline that has reimagined the flying experience through its pioneering products and services.As a Duty Supervisor, you will plan, direct, and supervise the airport operation, overseeing team and service provider performance. You will ensure financial, customer service, quality, safety, and security objectives are delivered in accordance with all applicable safety, security, regulatory and company requirements and standards. And supervise all elements of operations while on duty.AccountabilitiesOversee all passenger and aircraft handling operations on a shift basis, ensuring adherence to all arrival/departure checklists, brand requirements, company policy/procedures and regulatory requirementsResponsible for the effective management of safety and security outcomes on a shift basis through hazard identification, safety and compliance monitoring and reportingEnsure all flight editing and special guest requirements are met, including but not limited to assessment, planning and coordination of VIP/MAAS, PRM and special category guestsEffectively liaise with Guest Control, Network Control and SOC to manage operational disruption recovery and reduce impact to guest service and operational integrityDeliver, maintain, and rehearse station emergency response plan, disruption planning, diversion/delay handling and business continuity plansResponsible for on time performance on a shift basis including coordination, mitigation, accurate reporting, and follow-up of delaysAirport ancillary sales promotion, coordination, process compliance monitoring and adherence to associated targetsResponsible for promotion, delivery, monitoring and reporting on customer service-related standards, including performance against associated KPIsEnsuring adherence to local authority requirements, including but not limited to arrival/departure documentation and reportingMake day-to-day operational decisions to manage and mitigate operational safety and security-related risks on a shift basis at station level, through effective evaluation and decision-making based on conditions, hazards, and threatsIdentification and reporting of safety and security-related occurrences and hazards in accordance with company procedures and local regulationQualificationsDegree level education desirable (A-level or baccalaureate equivalent) or relevant industry experience, with a demonstrable knowledge of frontline service delivery and communication skillsPrevious exposure to highly pressured and multicultural environment in a supervisory role within a shift environment requiredMinimum 5-7 years experience within service, hospitality, airline, or retail industry, with a relevant knowledge of aviation, travel industry and/or airport policiesMature personality with outstanding communication skills, supervisory skills, and passion to deliver serviceAbility to balance guest-centric focus and corporate interest while maintaining highest safety and security standards and coordinating teams and service providers on shiftAdditional InformationEtihad Airways is more than the UAE's national airline - we're shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our Journey 2030 ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.To learn more visit www.etihad.comRecruitment Fraud AlertBeware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.