✨ AI Summary
The Universal Banker role at MashreqBank Egypt's 10th of Ramadan branch is a customer-facing position responsible for delivering exceptional customer experiences, managing cash transactions, and driving sales through cross-selling. The role requires educating customers on digital banking channels and ensuring compliance with bank policies. Key responsibilities include managing teller operations, acquiring new customers, resolving complaints, and achieving Key Performance Indicators (KPIs) for personal banking products.
Requirements
University Graduate with 2-3 years of branch banking experience, aged 23-30. Must have thorough knowledge of retail banking products, excellent customer service and sales skills, computer literacy, and strong communication and problem-solving abilities.
Description
As a Universal Banker, you will be the face of MashreqBank Egypt, delivering an exceptional customer experience. Your role is crucial in managing customer expectations, minimizing attrition, and acquiring new customers through sales. You will also educate customers on alternative banking channels and digital technologies.