✨ AI Summary
We are seeking a Front of House Receptionist for Fitness First in East Riffa. The role focuses on delivering exceptional customer service to members and guests, managing front desk operations, handling member interactions and escalations, executing cash handling and daily cash register duties, and ensuring adherence to SOPs, health and safety standards, and club opening/closing procedures. The position requires strong communication, problem-solving, and time management skills, with a primary emphasis on welcoming stakeholders and maintaining a professional front desk environment. Education is secondary to hands-on front desk experience, and the role is suitable for a junior-level candidate with a focus on customer service in a hospitality/fitness setting.
Requirements
Front of House Receptionist responsibilities include delivering excellent customer service to club visitors, managing front desk operations, handling member queries and escalations, ensuring SOPs are followed, operating cash handling and member management processes, and maintaining club Open/Close procedures, cleanliness, and health and safety standards.
Description
As a Front of House Receptionist at Fitness First, you will play a crucial role in creating a positive and welcoming experience for our members and guests. In addition to handling all front desk responsibilities, you will be responsible for managing minor escalations, addressing challenging customer situations, and ensuring that all interactions at the front desk are handled with professionalism and care.