Requirements
The role requires a Bachelor's Degree or Higher Diploma and a minimum of 2 years of banking work experience specific to the job role. Key responsibilities include handling walk-in customers, managing client service counter functions, processing remittances and cheque clearing, and supporting relationship management teams.
Description
Job description / Role
Job Type
Full Time
Job Location
Abu Dhabi, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Accounting & Audit
Company Industry
Banking & Financial Services
Key Accountabilities
Possess hands-on experience in handling walk-in customers. Possess adequate skills in managing client service counter functions. Act as the first point of contact for walk-in clients, receive instructions/documents and attend client queries. Carry out customer identification checks in line with standard operating procedure.
Handle day-to-day activities assigned by the unit head for all products pertaining to corporate client services. Support relationship management teams by providing operational services and support to their clientele.
Possess experience in cash management operation functions like inward and outward remittances, cheque clearing. Possess appropriate understanding of other cash management related products and procedures. Ensure complete adherence to the policies and procedures laid down by FAB for operations without compromise to controls set as per department SOP.
Review SOPs as per internal audit and RMU requirement for the process handled. Ensure that designated processes are managed efficiently with a high degree of accuracy and timeliness. Maintain confidentiality of customer data in line with data leakage and prevention policy.
Actively participate in systems changes, process enhancements, and pan-bank initiatives in a timely and effective manner.
Job Context
Ensure timely service to clients and arrange to provide appropriate service either directly or in liaison with other internal departments or branches. Receive customer requests/documents and provide acknowledgement upon receipt. Deliver customer requests/documents through the counter and obtain acknowledgement from the customer upon delivery.
Verify the authority of customers' authorized representatives while accepting or delivering documents. Manage processing of inward, outward, and account-to-account transfers. Handle processing of post-dated and current dated cheques without compromising the accuracy standards set by the unit.
Attend and resolve queries on time from both internal and external customers. Provide appropriate statistics on MIS. Provide back-end support to operations teams on:
Account opening documentation
Account maintenance activities
Corporate credit card operation
Cheque book requests
Balance confirmation letters
Return cheques
Payments (inward and outward) related queries
Charges related issues
eChannel related issues
Client correspondence
Exception handling
Any other responsibilities assigned from time to time as part of job rotation exercise
Qualifications & Experience
Minimum Qualification: Bachelor's Degree or Higher Diploma
Minimum Experience: Minimum 2 years of banking work experience specific to the job role.
About Us
About Us: First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.
Life at FAB: Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization.
Career Development: FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.
Our Values: At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globally that rewards your hard work and dedication.
Join our team and be part of a journey to shape the future of banking.
Apply Now