Requirements
The role is Cluster Manager overseeing multiple stores; requires recruitment, hiring, and training, ensuring high levels of customer service, and optimizing sales. Responsibilities include setting store targets, enforcing SOPs, overseeing visual merchandising, inventory monitoring, staff coaching and performance evaluations, and effective communication with Retail Operations and Corporate teams.
Description
POSITION OBJECTIVE - The position holds responsible for the activities of multiple stores, achieve quantitative measures of performance within stores
- Oversee the recruiting, hiring and training needs of the store, and efficient decision making to enhance the overall performance of the store
- Orient the new employees to Apparel Store Operations
- Achieve company objectives by ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales
- Represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
Key Responsibilities
- Achieve quantitative measures of performance in the following areas:
Units per transaction, Average transaction value, sales per month, sales per square feet, sales turnover, shrinkage control, increase in conversion percentage.
- Set store sales target to maximize the sales and profitability.
- Ensure scheduled staff meetings are conducted on a regular basis.
- Maintain and enhance the standards of customer service at all the stores.
- Adhere and enforce Company SOP, Policies and procedures; loss prevention audit guidelines in all the assigned stores. Also create measures to ensure compliance by all the employees.
- Oversee the implementation and execution of the Visual Merchandising guidelines are followed at all the stores at all times.
- Monitor the inventory movement.
- Recruit and train the staff on sales techniques, customer service, teamwork, and other etiquettes as per the company and brand requirements.
- Evaluate the performance of the employees annually and promote open lines of communication through coaching and motivation.
- Interpret and make decision on operations and visual standards based on store and client’s needs.
- Communicate business drivers, merchandise and quality issues, and other related information to the Retail Operations Manager, Retail Buying Team and Corporate Office as required.
- Responsible for assessing additional training needs required for optimal performance within the store.