IT Support Engineer

🏢 NMC
📍 Abu Dhabi, United Arab EmiratesFull-timeOn-site
📅 Posted: Today🔄 Updated: Today
CV%
✨ AI Summary
The IT Support Engineer will be the primary point of contact for technical issues, responsible for resolving incidents and service requests to ensure high user satisfaction and system availability. This role involves providing effective technical support and maintenance for end-user computing devices, peripherals, and business applications, ensuring smooth IT operations by troubleshooting hardware, software, and network issues. Key responsibilities include installing, configuring, and troubleshooting desktops, laptops, printers, and other IT peripherals, as well as performing operating system installations and software deployment. The engineer will provide first-level support for business applications, respond to user incidents via ticketing systems, and escalate unresolved issues. Basic network and connectivity support, system maintenance, security practices, and documentation are also part of the role.
Required Skills
Other
○hardware diagnostics○LAN/WAN○antivirus solutions○interpersonal skills○work independently
Information Technology
○Ticketing Systems○Wi-Fi○VPN○Cybersecurity
Hospitality, Retail & Customer Service
○Customer Service Management
Business, Sales & Management
○HR Management○Customer Success
Soft Skills & Professional Competencies
○Communication○Problem Solving○Analytical Skills○Calm Under Pressure○Attention to Detail
Requirements
Requires a Bachelor's degree in IT, Computer Science, or related field, with 2-5 years of experience in IT support, helpdesk, or desktop support. Must have hands-on experience troubleshooting various devices and providing first-level support for enterprise applications. Familiarity with Windows OS, Microsoft Office, common IT tools, networking concepts, Active Directory, and remote support tools is essential. Knowledge of hardware diagnostics, ticketing systems, IT service management, basic networking (LAN/WAN, Wi-Fi, VPN, printers), and endpoint security is required. Strong communication, problem-solving, and customer service skills are also necessary.
Description

The engineer acts as the first point of contact for technical issues, ensuring prompt resolution of incidents and service requests while maintaining high levels of user satisfaction and system availability.

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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
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Local: 19600%
🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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Domain: 67.0
🔥 Motivationi78%
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Title Fit: 78.00