Requirements
Requires a Bachelor's degree in Engineering and 10-12 years of relevant experience, preferably in real estate development, construction, quality, or project handover. Previous experience in unit handover, inspection, snagging, and client-facing activities is highly preferred. Must have a good understanding of construction finishing works, technical specifications, and quality standards, along with strong planning, coordination, organizational, problem-solving, decision-making, and communication skills. Previous team management experience and the ability to manage multiple priorities are essential.
Description
Job Purpose:The Handover Manager is responsible for managing the end-to-end handover process, ensuring units are delivered to clients on time, at the required quality standards, and with a positive customer experience.The role coordinates closely with Projects and other relevant departments to ensure unit readiness, timely closure of snags, and smooth handover to clients, while addressing handover-related issues and continuously improving the overall handover process.Job Responsibilities:Manage the end-to-end handover process across assigned projects, ensuring units are ready and delivered according to agreed timelines and quality standards.Coordinate with Projects and other relevant departments to ensure smooth and timely handover activities.Oversee unit inspections prior to handover and ensure all snags and quality observations are properly identified, documented, and followed up until closure.Follow up with Projects and contractors on outstanding works and snag resolution to ensure unit readiness.Manage client handover activities and ensure a professional and positive experience throughout the process.Handle and follow up on client complaints related to unit condition, quality, and handover, ensuring timely resolution and escalation when required.Monitor handover progress, unit readiness, pending snags, and key issues and provide regular updates to management.Identify recurring handover and quality issues and coordinate with relevant teams to address root causes and improve future delivery.Develop handover plans and priorities in line with project delivery targets.Maintain accurate handover documentation, snagging records, client acknowledgments, and unit status.Lead the handover team by assigning responsibilities, monitoring the work cycle, and ensuring achievement of targets.Monitor and evaluate team performance and support the development of team members.Drive continuous improvement of handover processes to enhance efficiency, quality, and client satisfaction.Job Requirements:Bachelor's degree in Engineering.Minimum 10 – 12 years of relevant experience, preferably within real estate development, construction, quality, or project handover.Previous experience in unit handover, inspection, snagging, and client-facing activities is highly preferred.Good understanding of construction finishing works, technical specifications, and quality standards.Strong planning, coordination, and organizational skills.Strong problem-solving and decision-making capabilities.Strong communication and client-handling skills.Ability to coordinate effectively across different departments and stakeholders.Previous team management experience.Ability to manage multiple priorities, units, and handover schedules simultaneously.Good command of English.Good knowledge of Microsoft Offic