In This Role, Your Responsibilities Will Be:
- Provide technical support to customers across all escalation levels, ensuring timely and effective issue resolution
- Enable customer success by delivering both pre‑sales support (such as quick consultations, proof‑of‑concepts, and demonstrations) and post‑sales support, remotely and onsite
- Investigate, replicate, and perform root cause analysis for customer issues, delivering solutions within agreed service level agreements
- Educate and empower customers through technical training sessions and support engagements
- Guide customers through product onboarding, application troubleshooting, and ongoing solution maintenance
- Advocate for the customer experience by sharing insights and improvement opportunities with relevant internal teams
- Collaborate closely with NI Global Product R&D throughout the product lifecycle, providing feedback on design, reliability, and usability
- Escalate complex technical challenges to appropriate internal teams while maintaining ownership of the customer relationship
- Capture, document, and share technical knowledge to promote customer self‑service and continuous improvement
- Create and maintain knowledge base content in alignment with Knowledge‑Centered Service (KCS) practices
Who You Are:
You communicate clearly and confidently, adapting technical concepts for audiences with diverse backgrounds and experience levels. You integrate information from multiple sources to diagnose issues, identify root causes, and develop practical, forward‑looking solutions. You thrive in dynamic environments where priorities evolve, and you remain curious about how engineers and scientists tackle complex challenges. You value collaboration and contribute positively to team success by sharing knowledge, supporting peers, and working toward common goals.
For This Role, You Will Need:
- A bachelor’s or master’s degree in a STEM‑related field (Science, Technology, Engineering, or Mathematics)
- Hands‑on experience with at least one of the following programming languages:
- Foundational knowledge of electronic circuit design concepts and basic electronic instrumentation
- Strong teamwork and collaboration skills
- Willingness to engage directly with customers and provide hands‑on technical support
- Ability and willingness to travel domestically or internationally as required
- Strong verbal, written, and interpersonal communication skills, with fluency in English
Preferred Qualifications That Set You Apart:
- Experience with NI products or NI certifications
- Exposure to FPGA development and Verilog
Our Culture & Commitment to You:
At Emerson, we are committed to creating a workplace where every individual feels valued, respected, and empowered to grow. We foster a culture of innovation, collaboration, and diverse perspectives—recognizing that the best ideas come from inclusive teams working together. Through mentorship, continuous learning, and career development opportunities, we support your professional growth and long‑term success.
We also prioritize employee wellbeing by offering competitive benefits, comprehensive medical coverage, employee assistance programs, recognition initiatives, and active employee resource groups. Our flexible time‑off policies include paid parental leave, vacation, and holiday leave—so you can thrive both professionally and personally.