✨ AI Summary
As a Logistics Operations Manager at Aramex, you will be responsible for managing successful delivery performance, driving continuous improvement, and ensuring quick, accurate, and cost-effective deliveries. Key responsibilities include developing customer relationships, implementing operational maps, attending customer meetings, analyzing customer requests, setting KPIs, training warehouse staff on procedures and systems, and monitoring warehouse team performance. You will also ensure inventory record accuracy, adhere to HSSE policies, maintain costs within budget, update WMS accurately, and continuously review operations for improvement opportunities. This role involves optimizing workflow processes, controlling indirect expenses, and leading cost efficiency projects.
The ideal candidate will have 7+ years of experience in Warehousing Operations and a Bachelor's Degree in Logistics, Supply Chain, or Industrial Engineering. Proficiency in Microsoft Office (Excel, PowerPoint, Visio), excellent written and verbal English communication skills, and strong analytical and leadership abilities are required. The role is based in 6th of October (Industrial Zone), Egypt.
Requirements
Requires 7+ years of experience in Warehousing Operations with a Bachelor's Degree in Logistics, Supply Chain, or Industrial Engineering. Must be a proficient user of Microsoft Office (Excel, PowerPoint, Visio) and possess excellent written and verbal communication skills in English. Detail-oriented with proven analytical and leadership skills is essential.
Description
Job description:Purpose of the JobAs a Logistics Operations Manager in Aramex, you will work with multiple business and technical teams to manage successful delivery performance, drive continuous improvement, and exceed the expectations of the customers by ensuring deliveries are quick, accurate and cost effective. Job DescriptionDevelop strong customer relationships to ensure high levels of service/satisfaction.Implement the map designed for each customer's operation to meet the customer requirements and Aramex standard.Attends customer's meeting as required and ensure meeting customer's SLA's for all customers.Analyze all customer requests impacting both cost and operational workflow.Reporting any information that might impact company image and brand or functioningSet KPI's and conduct annual review for direct reportsEnsure training warehouse staff on customized logistics procedure and requirements for new customers and any change in procedure.Recruit, train, develop and mentor direct reports.Ensure identifying direct reports training needs and propose training needed to HR.Assist and train personnel to use warehouse systems, DQMS and the processing of work orders..Monitor and control the warehouse team at all levels.Makes sure the warehouse performance is up to standard.Ensure meeting customers SLAsMaintain IRA (inventory record accuracy) as per standard.Adhere to company HSSE, compliance and sustainability corporate policies/processesActs on all assigned outcomes of the quality audits.Maintain running cost according to the budget set.Makes sure WMS is updated on time and accurately and as per the procedures.Responsible for maintaining stock accuracy and integrity levels.Continuously reviews operations for opportunities of improvement and initiates needed actions.Maintain inventory housekeeping.Monitors capacity, productivity and performance dashboards/reports, analyze data for trends and/or spotting issues.Coordinate with warehouse customer service team on clients orders and issuesMakes sure the warehouse operations run at optimal cost.Optimize the workflow process to minimize (any) extra cost.Controls indirect expenses including overtime and consumables.Work with all stakeholders in projects costing and resource planning.Lead cost efficiency projects without compromising quality and standards. Job Requirements - Experience and EducationExperience of 7 Years+ in Warehousing Operations.Bachelor's Degree Holder (Logistics, Supply Chain or Industrial Engineering)Microsoft Office professional user ( Excel , PowerPoint , Visio , etc.. )Experience in standard concepts of a warehouseExcellent written and verbal communication skillsHighly proficient in English Language.Detail Oriented with proven analytical and leadership skills. Job Location: 6th of October (Industrial Zone) Leadership BehaviorsBuilding Outstanding Teams Setting a clear direction Simplification Collaborate & break silos Execution & Accountability Growth mindset Innovation Inclusion External focus SkillsAdaptability Attention To Details Regulatory Compliance Leadership Skills Time Management Continuous Improvement Mindset