Requirements
QUALIFICATIONS· Bachelor’s degree in Computer Science, Information Systems, Technical Communication, or related field.· Exceptional writing and organizational skills.· Strong understanding of software delivery lifecycle and production support environments.Experience· 5+ years as a Technical Writer in IT, software, or enterprise environments.· Proven experience developing SRS or technical handover documents.· Background in working within Agile, DevOps, or Waterfall delivery models.Technical Skills· Proficient in Microsoft Word, Confluence, JIRA, or documentation management systems.· Familiarity with SRS, BRD, and technical design documentation standards.· Experience with diagramming tools like Visio, Lucidchart, or Draw.io.· Understanding of APIs, software architecture, and infrastructure basics.Leadership Skills· Ability to take ownership of the handover documentation lifecycle.· Collaborate across departments to enforce standards and drive process improvement.· Mentor project teams on documentation expectations and SRS structure..Preferred Certifications· Certified Technical Writer (e.g., CPTC by STC)· ITIL Foundation (for understanding support environments)· ISO 9001 Awareness or CMMI knowledge is a plusKey Competencies· Detail-oriented with a high degree of accuracy.· Strong communication and stakeholder management skills.· Analytical mindset with the ability to connect business needs to technical solutions.· Proactive and self-driven with a commitment to quality.
Description
Key Responsibilities· Collaborate with Delivery, Development, and Application Support teams to gather detailed functional and non-functionalrequirements.· Author and maintain Software Requirements Specification (SRS) documents for systems being handed over post go-live.· Develop standardized handover documentation templates and checklists.· Ensure that all handover deliverables include architecture overviews, configurations, support scenarios, workflows, and knownissues.· Translate technical specifications, user stories, and configurations into clear, structured documentation.· Conduct interviews with SMEs and stakeholders to gather undocumented knowledge relevant to support.· Review existing documentation and align with QMS and ITSM standards.· Ensure documentation adheres to audit, compliance, and traceability requirements.· Support periodic reviews and updates of documentation to reflect system changes or new releases.