Requirements
Diploma or bachelor’s degree preferred (Hospitality Management, Business, or a related discipline); equivalent experience is considered 5–12+ years of progressive hospitality experience (hotels, resorts, serviced apartments, fine dining, leisure, attractions, venues, or multi-site operations) Proven leadership capability, including managing multi-cultural teams and delivering service and operational performance in high-volume environments Strong commercial and operational acumen across budgeting, forecasting, labour planning, and KPI-driven decision-making Familiarity with hospitality systems and reporting tools (e.g., PMS, POS, RMS, CRM, workforce management platforms, and advanced Excel) Working knowledge of UAE employment practices and operational compliance expectations; health and safety mindset aligned to structured HSE environments Strong communication skills in English; Arabic is an advantage for some roles, and additional languages are beneficial depending on guest profile Flexibility to support operational schedules, including evenings, weekends, and public holidays, as required in hospitality
Description
Hire Resolve is assisting hospitality organisations in hiring experienced hospitality professionals for a range of mid–senior level opportunities across the UAE. This is a multi-role hiring campaign spanning several functions within the sector, including hotel and resort operations, food & beverage leadership, guest experience, events/banqueting, and revenue performance. These roles are designed for professionals ready to broaden their scope, lead diverse teams, and progress toward senior leadership pathways (e.g., Head of Department, Operations Manager, Cluster Manager, or General Manager level) as performance and business needs align.Key ResponsibilitiesLead day-to-day hospitality operations across accommodation, F&B outlets, banqueting/events, and/or multi-department environments to achieve service and financial targets Drive guest experience standards, quality assurance, and service recovery to strengthen satisfaction and brand reputation Manage workforce planning, scheduling, and team performance through coaching, training, and structured performance management Oversee budgets, forecasting, and cost controls (including labour productivity, procurement, and waste reduction) while maintaining service quality Implement SOPs, brand standards, and compliance processes aligned with UAE workplace expectations, including HSE-style health and safety practices and incident reporting Support food safety and hygiene compliance where relevant, including audit readiness and supplier standards Collaborate with sales, marketing, and revenue teams to optimise occupancy, ADR/RevPAR (where applicable), covers, and overall profitability Coordinate inventory, vendor management, and operational readiness for peak seasons, VIP events, and large-scale functions Produce operational reporting, analyse KPIs, and lead continuous improvement initiatives across service delivery and efficiency Contribute to strategic initiatives such as new openings, pre-opening mobilisation, refurbishments, or turnaround plans depending on assignment