Requirements
. Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.· 2 to 4 years of practical experience in IT helpdesk, desktop support, or technical support.· Experience in manufacturing, industrial, warehouse, or multi-site environments is preferred.· Experience supporting on-site users, infrastructure contractors, and physical IT assets is an advantage.· Understanding of IP addressing, local and wide-area networks, DNS, and DHCP.· Practical experience troubleshooting desktops, laptops, printers, and peripherals.· Basic knowledge of network switches, patch panels, structured cabling, network-point testing, and RJ45 termination.· Experience configuring and troubleshooting wireless access points.· Familiarity with shared-folder permissions and approved access procedures.· Familiarity with biometric attendance devices and CCTV infrastructure.· Basic understanding of server room environmental checks and backup connectivity tools such as 4G routers and adapters.· Ability to maintain accurate assets, repair, network, and operational records.. preferred certificates CompTIA A+ ,CompTIA Network+ or Cisco CCNA , Microsoft Certified: Endpoint Administrator Associate , ITIL Foundation
Description
· Provide daily technical support through phone, email, remote assistance, and on-site visits.· Diagnose and resolve hardware, software, Windows, printer, peripheral, and network issues.· Prioritize support tickets, production-line checks, and urgent requests to reduce operational downtime.· Install and configure desktops, laptops, printers, peripherals, and approved business applications.· Configure access to network shared folders according to approved authorization procedures.· Escalate complex incidents to the IT Manager or relevant service provider.· Maintain accurate incident records, actions taken, and final resolutions.· Support meeting rooms, presentation equipment, and video-conferencing devices.· Conduct daily physical checks in server rooms at Factories· Check cooling performance, visible server and storage status indicators, and backup internet equipment.· Report alarms, abnormal indicators, cooling issues, or connectivity failures immediately.· Assist with basic network switch, patch panel, cabling, and connectivity checks.· Install, configure, and maintain wireless access points.· Support approved emergency Wi-Fi or 4G connectivity during machine-network incidents.· Record hardware specifications, serial numbers, assigned users, locations, and asset status.· Prepare and distribute laptops, desktops, monitors, phones, and peripherals, and collect signed handover forms.· Update asset records after each assignment, transfer, return, repair, or replacement.· Complete employee IT offboarding clearances and verify returned equipment against asset records.· Report missing, damaged, or incomplete equipment to the IT Manager.· Maintain organized storage for available, faulty, repaired, and retired equipment.· Participate in periodic physical inventory checks and asset reconciliation.· Support CCTV camera positioning and operational checks and coordinate faults with approved vendors.· Maintain basic records of camera locations, equipment, and reported faults.· Follow company procedures for CCTV footage requests.· Do not extract or release footage without a documented management request and IT Manager approval.· Maintain confidentiality during CCTV support and footage handling.