Requirements
The ideal candidate will have a Bachelor's degree in Engineering or Business Management, with a minimum of 10 years of experience in automotive dealerships, including at least 5 years in a leadership role within aftersales or service operations. Proven success in driving financial performance, enhancing customer experience, strong coaching and leadership capabilities, and proficiency in systems like ERP and reporting tools are essential.
Description
Job Requisition ID: 178716Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every dayOverview Of The RoleJoin Al-Futtaim Automotive and take the lead as an Aftersales Manager – Toyota Al Ain, where you'll play a pivotal role in shaping exceptional customer journeys and driving operational excellence.In this leadership position, you will own the overall performance of the service center—delivering sustainable growth in revenue and profitability, while creating a seamless, high-quality customer experience that reflects Toyota's global standards. This is your opportunity to lead a high-performing team, influence business outcomes, and make a real impact in one of the region's most trusted automotive brands.What You Will DoLead and inspire a high-performing aftersales team to consistently achieve revenue, productivity, and profitability targetsDrive operational excellence across the service center, ensuring efficiency, quality, and customer satisfactionChampion a customer-first culture, leveraging insights and feedback to improve NPS and retentionOversee branch P&L, identify growth opportunities, and implement strategies to maximize performanceCollaborate with internal stakeholders across workshop, parts, CRM, and leadership teams to align on business prioritiesBuild, coach, and develop talent—creating a strong pipeline of future leaders within the businessEnsure full compliance with brand standards, HSSE requirements, and operational policiesContinuously optimize processes, capacity, and resource utilization to deliver best-in-class serviceRequired Skills To Be SuccessfulProven leadership experience within automotive aftersales or service operationsStrong commercial mindset with hands-on experience managing P&L and delivering growthDeep understanding of dealership aftersales processes and customer lifecycleData-driven approach with the ability to turn insights into actionable improvementsExceptional stakeholder management and communication skillsPassion for developing people and leading high-performance teamsExperience driving change and continuous improvement initiativesStrong systems proficiency (ERP/reporting tools)About The TeamAt Toyota Al Ain, you'll be part of a collaborative, customer-centric environment where excellence is the standard. You will lead a diverse team of professionals committed to delivering exceptional service, supported by Al-Futtaim's strong legacy, innovation, and commitment to people development.What Equips You For The RoleBachelor's degree in Engineering (Automotive preferred) or Business ManagementMinimum 10 years experience within automotive dealershipsAt least 5 years in a leadership role within aftersales/service operationsDemonstrated success in driving financial performance and enhancing customer experienceStrong coaching, leadership, and team development capabilitiesAbout Al-Futtaim AutomotiveA major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.