✨ AI Summary
Oracle's Global Physical Security (GPS) Operations Team is seeking a Sr. Security Operations Center Manager for its Santa Teresa, NM location. This on-site role, classified as IC4, leads the SOC function, focusing on operational readiness, incident response, and continuous improvement within the local Security Operations Center (SOC). The manager will establish reliable procedures, ensure local operators and contracted personnel can execute them, coordinate with the Global Security Operations Center (GSOC) and site partners, and resolve system, process, documentation, training, and escalation gaps.
The responsibilities include owning the local SOC operating model, translating GSOC SOPs into usable workflows, standardizing incident investigation and documentation, maintaining system readiness (access-control, video, alarms), coordinating with various teams for issue resolution, supporting construction-to-operations transitions, developing training plans, and analyzing performance data. The role requires independent work, sound judgment, and the ability to direct functional work for contracted operators without direct personnel management. Collaboration with GSOC, Security Systems, Data Center Operations, IT/network teams, vendors, and guard force partners is crucial. The position also involves supporting GPS Investigations by preserving and documenting relevant information.
🎁 Benefits & Perks
Medical, dental, and vision insurance, including expert medical opinion; Short term disability and long term disability; Life insurance and AD&D; Supplemental life insurance (Employee/Spouse/Child); Health care and dependent care Flexible Spending Accounts; Pre-tax commuter and parking benefits; 401(k) Savings and Investment Plan with company match; Flexible Vacation; 11 paid holidays; 72 hours of paid sick leave upon date of hire; Paid parental leave; Adoption assistance; Employee Stock Purchase Plan; Financial planning and group legal; Voluntary benefits including auto, homeowner and pet insurance.
Requirements
Requires seven or more years of experience in physical security operations, a security operations center, local alarm center, control room, or enterprise physical-security technology environment. Must have hands-on experience with access-control, video-management, alarm-monitoring, and incident-management workflows, with Lenel and Milestone experience strongly preferred. Demonstrated ability to create, improve, and use operational runbooks, alarm response procedures, escalation guides, shift-handoff standards, and training materials is essential. Experience diagnosing or coordinating resolution of monitoring, camera, access-control, network, or system-integration issues in a live operational environment is required, along with strong incident documentation, analytical, communication, vendor-coordination, and cross-functional project skills. The ability to work on-site and support a 24/7 operational environment is necessary.
Description
Oracle's Global Physical Security (GPS) Operations Team secures the corporation's data center and facility footprint through physical access, video monitoring, alarm management, incident response, and coordinated operational controls. The Physical Security Operations Analyst is the on-site IC4 owner for the Shackelford, TX local SOC operating model.
This role is not a people-manager position. It leads the SOC function: establishing reliable procedures, ensuring local operators and contracted personnel can execute them, coordinating with the Global Security Operations Center (GSOC) and site partners, and resolving the systems, process, documentation, training, and escalation gaps that affect monitoring and response.
The role operates with substantial independence and is accountable for operational readiness, consistent incident handling, clear handoffs, and measurable improvement across the local SOC environment.
This is an on-site role in our Santa Teresa, NM location.