Requirements
Bachelor's degree in Business, Communications, or related field. 8+ years in customer service, with at least 5 years in a leadership role. Proficient in CRM tools and Microsoft Office. Excellent communication, conflict resolution, and team coordination skills. Familiarity with dental industry services is preferred.
Description
Customer Service Manager (UAE National)The Customer Service Manager is responsible for leading and developing the customer service function to ensure exceptional client satisfaction, timely resolution of inquiries and complaints, and seamless coordination with internal teams. The role oversees customer service operations across the UAE, establishes service standards, implements CRM tools, and drives performance through clear KPIs. By fostering a customer-centric culture, the manager ensures service excellence while supporting business growth and operational efficiency.QUALIFICATION, EXPERIENCE & SKILLS:• Bachelor's degree in Business, Communications, or related field.• DOH Licensed Dental Lab TechnicianExperience:• 8+ years in customer service, with at least 5 years in a leadership role.• Proficient in CRM tools and Microsoft Office.• Excellent communication, conflict resolution, and team coordination skills.• Familiarity with dental industry services is preferred.Skills:• Customer-centric approach• Conflict resolution• Data-driven decision making• Empathy and listening skills• Staff development and trainingRequirementsKEY ACCOUNTABILITIES• Manage the customer service team and ensure high levels of client satisfaction.• Resolve escalated complaints and ensure prompt response to customer inquiries.• Establish and enforce service protocols and performance standards.• Coordinate with production and logistics teams for case follow-up and issue resolution.• Implement CRM tools and monitor service KPIs regularly.COMMUNICATIONS AND WORKING RELATIONSHIPSInternal:• Plant Director / Operations Director• General ManagerExternal:• Customers and Clients – to address inquiries, resolve complaints, and maintain strong relationships.• Service Providers / Vendors – to coordinate on tools, systems, and service-related support when required.