Requirements
Requires a minimum of 1 year of experience in nightlife, hospitality, or venue reservations, with proficiency in SevenRooms or similar reservation management systems. Must have proven experience in upselling premium tables and packages, possess fluent and professional English communication skills, and be experienced in managing guest interactions via WhatsApp and phone calls. Candidates must be able to remain calm in a fast-paced environment and be flexible with rotating shifts, including extended hours during special events and peak periods. Must be currently based in Dubai for trial period completion.
Description
About AddmindAddmind is a privately owned hospitality group and the leading food and beverage management and concept creation company in the Middle East, with a growing international portfolio of restaurants, bars and lounges, beach clubs, nightlife venues, and hotels.We are seeking an experienced Reservation Agent to manage table reservations, guest inquiries, and upselling opportunities for Be Beach. The ideal candidate will have nightlife venue experience, strong communication skills, and proficiency with reservation systems to deliver exceptional service in a high-energy, fast-paced environment.Position Type: Full TimeKey ResponsibilitiesReservation ManagementProcess and manage table reservations via phone, WhatsApp, and email with accuracy and professionalismMaintain SevenRooms system with current availability, pricing, and guest informationConfirm bookings and communicate reservation details clearly to guestsHandle last-minute changes, cancellations, and adjustments efficientlyGuest Communication & UpsellingEngage guests via WhatsApp and phone calls using excellent English communicationUpsell premium table packages, special experiences, and event offerings to maximize revenueBuild rapport with guests and recommend offerings based on occasion and preferencesManage inquiries regarding VIP tables, bottle service, event packages, and dining experiencesEvent & Operations SupportCoordinate reservations during high-profile events featuring DJs and special entertainmentWork flexible, extended hours during special events as requiredLiaise with front-of-house and management teams to ensure smooth guest arrivalsMaintain detailed notes on guest preferences and special requests for personalized serviceRequirementsMinimum 1 year of experience in nightlife, hospitality, or venue reservationsProficiency with SevenRooms or similar reservation management systems (essential)Proven experience upselling premium tables and packagesFluent, professional English; strong written and verbal communicationExperience managing guest interactions via WhatsApp and phone callsAbility to remain calm and professional in a fast-paced, high-volume environmentFlexibility to work rotating shifts (first shift: 9:00 AM start / night shift: 1:00–2:00 AM finish)Willingness to work extended hours during special events and peak periodsMust be currently based in Dubai for trial period completionWhat We OfferOpportunity to work with one of the region's leading hospitality and lifestyle groups.Dynamic, collaborative, and multicultural work environment.Exposure to high-profile brands, venues, and marketing campaigns across the MENA region.Career growth and professional development opportunities.Join UsIf you are a creative, detail-driven visual storyteller with a passion for nightlife and hospitality, we would love to hear from you.Apply now and become part of the Addmind journey.