Description
Job description / Role
Job Type
Full Time
Job Location
Abu Dhabi, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Administration & Secretarial
Company Industry
Travel, Hotel & Tourism
Start your journey with us
From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.
Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite – the highest suspended suite in the world, connecting the two Nation Towers.
The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry. Our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience, and expand their world.
At the heart of The St. Regis, our exceptional staff whom we address as "Hosts," are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi’s best address—The St. Regis Abu Dhabi, the house of luxury awarded with the prestigious Forbes Travel Guide 5-Star Rating.
Job requirement
To oversee front desk operations, ensure seamless guest experiences, and support the spa team by providing leadership, training, and guidance while maintaining high standards of service, cleanliness, and efficiency.
Key duties and responsibilities
Guest experience & operations
Conduct general receptionist duties, ensuring a warm and professional welcome for all guests.
Identify, evaluate, and resolve guest complaints in a timely and efficient manner, ensuring guest satisfaction.
Establish and maintain strong relationships with guests to encourage loyalty and repeat business.
Ensure the reception area, associated equipment, and workspaces are clean, organized, and well-maintained at all times.
Maintain knowledge of all spa treatments, services, and promotions to provide accurate information to guests.
Ensure all guest bookings, confirmations, and follow-ups are completed efficiently.
Monitor guest preferences and feedback to personalize service and enhance guest satisfaction.
Team leadership & training
Provide on-the-job training to new team members, ensuring they understand all reception procedures, spa standards, and service expectations.
Act as a role model, leading by example in professionalism, guest service, and teamwork.
Actively motivate and support the team to upsell spa treatments and retail products to maximize revenue.
Assist in scheduling and rostering to ensure optimal coverage and smooth operations.
Financial & administrative duties
Handle the billing system accurately, ensuring compliance with accounting policies and procedures.
Assist in monitoring financial performance, providing reports, and identifying opportunities for revenue growth.
Support inventory management for spa retail products, ensuring proper stock levels and reporting any discrepancies.
Complete all assignments as required by the Director of Spa within the given deadlines.
Compliance & professionalism
Respond to changes in a positive manner and remain flexible to the needs of the business.
Ensure compliance with company’s policies and procedures, particularly regarding fire, hygiene, health, and safety.
Uphold high standards of personal grooming and professional appearance as per company guidelines.
Foster a positive and collaborative working environment by maintaining strong relationships with colleagues across departments.
Preferred qualifications
Education: High school diploma or G.E.D. equivalent.
Related work experience: 2 years related work experience in luxury brands.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.
We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
About the Company
Marriott International is the world's largest hotel company based in Bethesda, Maryland, USA, with more than 6,000 properties in 122 countries and reported revenues of nearly $14 billion in fiscal year 2015. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
The company operates and franchises hotels and licenses vacation ownership resorts under 30 brands. Marriott International has more than 500,000 people working worldwide at managed or franchised properties, as well as at corporate offices. The company has been consistently recognized as a top employer and for its superior business ethics.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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