Requirements
The ideal candidate should have at least 1 year of experience in the hospitality industry, specifically in reservations. Fluency in English is required, with Arabic skills being a plus. Strong customer service, communication, attention to detail, organizational, multitasking, and problem-solving skills are essential. Proficiency in reservation systems and basic computer applications is also necessary.
Description
Company DescriptionJoin a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.Job DescriptionWe are seeking a Reservation Agent to join our team Novotel & Ibis Gate Hotels Abu Dhabi, The candidate will serve as the primary point of contact for guests, ensuring a professional experience from the initial reservation process.Deliver professional and efficient customer service to all guestsManage incoming calls, emails, and online reservation requests with utmost professionalismOptimize revenue through strategic recommendation of additional services and amenitiesProvide comprehensive information about our property, facilities, and accommodate special requestsEnsure accurate processing of reservations, including correct recording of all guest details and preferencesCoordinate with other departments to fulfill guest requests and address any concernsMaintain current knowledge of promotions, rates, and availability to provide precise informationDemonstrate thorough understanding of the property's policies, procedures, and servicesAddress guest inquiries and complaints promptly and professionallyContribute to the achievement of team objectives and uphold high standards of serviceQualificationsAt least 1 year experience in the same field at the hospitality industry.Fluency in English; additional language (Arabic) skills are a plusExceptional customer service skills with a guest-focused personalityExcellent verbal and written communication abilitiesStrong attention to detail and organizational skillsProficiency in reservation systems and basic computer applicationsAbility to multi-task and work efficiently in a fast-paced environmentTeam player with a positive attitude and willingness to learnAdditional Informationexperience is an assetPrior experience working with Opera or a related systemStrong interpersonal and problem solving abilitiesFluency in English, additional languages are a plus