Requirements
The role requires proficiency in Portuguese and conversational English, with competence in Microsoft Office and CRM software. Previous sales or account management experience is preferred. Strong interest in customer engagement and support, with confidence in initiating outbound conversations and resilience in handling concerns during customer transitions is essential.
Description
Your potential has a place here with TTEC's award-winning employment experience. As a Bilingual Portuguese and English Sales Representative working On-site in Cairo, Egypt, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Egypt says it all!What You'll Be DoingYour role as a Bilingual Portuguese and English Sales Representative will involve generating new business and using a consultative approach to provide tailored solutions that meet the clients unique needs, while executing sales strategies to achieve the targets through outbound and sales calls.During a Typical Day, You'llManage outbound calls and emails to support customers through the full onboarding process and post-migration support period, delivering an outstanding customer experience at every interaction.Engage customers in a consultative manner to understand their shipping needs during migration, provide tailored onboarding support, and help them successfully navigate new systems and understand their invoices.Assess each customer's shipping profile during onboarding to ensure successful activation, address technical questions, detect potential upsell opportunities, complete system workflows, and escalate commercial or complex migration queries to the appropriate teams when needed.Navigate to key decision-makers within migrating customer organizations to facilitate smooth account setup, address transition concerns, and ensure all stakeholders understand the migration process.Support customer migration and activation by guiding customers through their transition to a new systems, building trust during onboarding, and ensuring they successfully activate their accounts.What You Bring To The RoleStrong interest in customer engagement and support, with confidence initiating outbound conversations and resilience in handling concerns during customer transitions. Previous sales or account management experience is preferred.Excellent communication and interpersonal skills to build trust with customers during critical onboarding phases.Ability to learn and apply consultative techniques to understand customer needs, address migration concerns, and guide successful account activation.Goal-oriented with a strong focus on achieving activation targets and contributing to successful customer onboarding and retention.The ability to understand and empathize with customers navigating system transitions, providing patient support and clear guidance throughout their migration journey.Proficiency in the Portuguese, paired with conversational level English.Competence in using Microsoft office and CRM software.What You Can ExpectExcellent sales, product and systems training are provided with ongoing sales coaching.Knowledgeable, encouraging, supporting and present leadership.Diverse and community minded organizationCareer-growth and lots of learning opportunities for aspiring mindsCompetitive remuneration package, monthly bonus based on performance and 25 days paid leave.Private medical & life insurance plan and Tuition ReimbursementA Bit More About Your RoleWe'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.You'll report to Sales Manager. You'll contribute to the success of the customer experience as well as the overall success of the team.About TTECOur business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.Job Type: Full-timePrimary LocationEG-Cairo-CairoJob_Customer Care Representative