Requirements
The ideal candidate will possess strong customer support and customer service skills, with excellent written and reading comprehension in English. Basic troubleshooting abilities and previous experience in a contact center or BPO environment are preferred. The role requires comfort working on-site, good typing speed, attention to detail, and the ability to multitask.
Description
Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, with a strong focus on customer-centric services. The company specializes in delivering customized, high-value outsourcing solutions that help clients focus on their core business while enhancing their customer experience. ETISAL International combines global coverage, cultural understanding, and industry best practices to provide tailored support across diverse sectors. The organization is committed to quality, transparency, flexibility, integrity, and the use of state-of-the-art technologies. Its teams work continuously to exceed client expectations through passionate service and operational excellence.Role Description This is a full-time, on-site role for an English Customer Support Agent – Chat & Email based in Qesm El Maadi. The agent will respond to customer inquiries via chat and email, provide clear and accurate information, and resolve issues in a timely and professional manner. Daily responsibilities include handling service requests, troubleshooting basic problems, documenting interactions, and ensuring that each contact meets company quality and responsiveness standards. The role involves maintaining up-to-date knowledge of products, services, and procedures, escalating complex issues when needed, and contributing to overall customer satisfaction and service improvement.QualificationsStrong Customer Support and Customer Service skills, with the ability to handle inquiries via chat and email efficiently.Proven focus on Customer Satisfaction, aiming to resolve issues and maintain positive customer relationships.Excellent Communication skills in English, both written and reading comprehension, with clear, professional tone.Basic Troubleshooting abilities to identify issues, provide solutions, and escalate when necessary.Previous experience in a contact center or BPO environment is preferred.Comfort working on-site in Qesm El Maadi and handling high-volume interactions in a fast-paced setting.Good typing speed, attention to detail, and ability to multitask across multiple systems and conversations.