✨ AI Summary
This Administration Assistant role focuses on customer inquiry management and satisfaction. The successful candidate will act as a primary point of contact, develop a deep understanding of company services, and utilize customer feedback for improvements. Responsibilities include managing complaints with empathy to retain customer loyalty. The role requires a Bachelor's degree in Business Administration, Communication, or a related field, and a minimum of 2 years of customer service experience. Certifications in Customer Service Excellence and experience in retail or e-commerce are advantageous.
Act as a primary point of contact for customer inquiries, ensuring prompt and accurate responses to enhance overall satisfaction.Develop and maintain a deep understanding of the company’s services to effectively address customer needs and concerns.Utilize customer feedback to identify areas of improvement and collaborate with cross-functional teams to implement enhancements.Manage customer complaints and resolve issues with empathy, ensuring a positive outcome that retains customer loyalty.