Requirements
Provide personalized service and attention to fulfilling all guest needs including but not limited to: delivering coffee and tea upon request, preparing notes of new arrivals to prepare and communicate the important preferences to the entire hotel operation, coordinating with the front desk to prepare the VIP rooms, checking the room key and briefly double checking if every detail is up to the guest expectation and request, coordinating with front desk to escort early arrivals, being present upon the guests' check-in to anticipate the guests' needs, completing the butler flags which were put into local systems by the reservation, sales, and other departments, and sending pre-arrival emails. Coordinate with the front desk to escort the VIP to their rooms, work closely with the Guest Services and Engineering departments on requests, pick up laundry requests from guests, follow up on laundry delivery, and return laundry to the guest promptly. Report accidents, injuries, and unsafe work conditions to the manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Catering, Food Services & Restaurants
Company Industry
Travel, Hotel & Tourism
Position summary
Provide personalized service and attention to fulfilling all guest needs including but not limited to: delivering coffee and tea upon request, preparing notes of new arrivals to prepare and communicate the important preferences to the entire hotel operation, coordinating with the front desk to prepare the VIP rooms, checking the room key and briefly double checking if every detail is up to the guest expectation and request, coordinating with front desk to escort early arrivals, being present upon the guests' check-in to anticipate the guests' needs, completing the butler flags which were put into local systems by the reservation, sales, and other departments, and sending pre-arrival emails.
Coordinate with the front desk to escort the VIP to their rooms, work closely with the Guest Services and Engineering departments on requests, pick up laundry requests from guests, follow up on laundry delivery, and return laundry to the guest promptly.
Report accidents, injuries, and unsafe work conditions to the manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs,
About the Company
Marriott International is the world's largest hotel company based in Bethesda, Maryland, USA, with more than 6,000 properties in 122 countries and reported revenues of nearly $14 billion in fiscal year 2015. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
The company operates and franchises hotels and licenses vacation ownership resorts under 30 brands. Marriott International has more than 500,000 people working worldwide at managed or franchised properties, as well as at corporate offices. The company has been consistently recognized as a top employer and for its superior business ethics.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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